IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

University of Minnesota
您将获得的技能: 业务系统, 系统分析, 网络安全, 组织变革, 批判性思维, 商业技术, 云计算, 变革管理, 信息技术, 流程图, 管理, 云服务, 业务系统分析, 业务分析, 企业资源规划, 需求分析, 项目管理, 系统实施, 业务要求, 技术战略
★ 4.8 (2225) · 初级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: 加密, 技术支持与服务, 身份和访问管理, 服务器, 网络安全, 计算平台, 认证, 数据安全, 云计算, 网络管理, 信息隐私, 虚拟专用网络(VPN), 应用安全, 信息系统安全, Encryption, 多因素身份验证, Network Security
★ 4.9 (148) · 初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
★ 4.8 (6815) · 初级 · 专业证书 · 3-6 个月

您将获得的技能: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
★ 5 (9) · 初级 · 课程 · 1-4 周

您将获得的技能: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Technical Support and Services, File Management, Software Installation, Virtualization
★ 4.7 (2.9万) · 初级 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management
★ 4.5 (12) · 初级 · 专项课程 · 1-3 个月

您将获得的技能: Linux, Linux Administration, Linux Commands, Linux Servers, Shell Script, Unix, Unix Shell, Systems Administration, Unix Commands, Command-Line Interface, Patch Management, Scripting Languages, Package and Software Management, Virtualization and Virtual Machines, File Systems, File Management, Data Storage, Security Controls, User Accounts, Authorization (Computing)
★ 4.7 (10) · 中级 · 专项课程 · 3-6 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
★ 4.7 (371) · 初级 · 专业证书 · 3-6 个月

您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Issue Tracking, Configuration Management, Computer Security Incident Management, Self Service Technologies, Change Requests, Automation, Service Level, Problem Solving, Design, Order Fulfillment
★ 4.6 (10) · 初级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Managed Services, Technical Services, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations
混合 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
★ 4.6 (21) · 初级 · 课程 · 1-4 周

Coursera
中级 · 课程 · 1-4 周