
您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Power BI, 数据收集, 数据分析, 分类算法, 数据扫盲, Data Governance, 内部控制, 数据可视化软件, 数据叙事, 数据管理, Data Management, 分析, 机器学习, 会计, 信息图表, 营销分析, 商业分析, 数据可视化, AI 个性化服务, 数据质量
攻读学位
初级 · 专项课程 · 3-6 个月

University of Washington
您将获得的技能: 英语, 演讲, 语言交流技能, 数据可视化, 营销材料, 公开演讲, 说服沟通, 销售演示, Microsoft PowerPoint
中级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

您将获得的技能: Microsoft PowerPoint, Data Visualization, Sales Presentations, Public Speaking, Layout Design
中级 · 课程 · 3-6 个月

Google Cloud
您将获得的技能: Google Docs, Gmail, Google Sheets, Google Workspace, Presentations, Calendar Management, Spreadsheet Software, File Management, Excel Formulas, Email Security, Data Visualization, Productivity Software, Collaborative Software, Data Validation, Document Management, Setting Appointments, Meeting Facilitation, Sales Presentations, Data Analysis Expressions (DAX), Version Control
初级 · 专项课程 · 3-6 个月

The Hong Kong University of Science and Technology
您将获得的技能: 沟通策略, 英语, 口头表达, 商务写作, 目标受众, 面试技巧, 语言交流技能, 业务沟通, 专业精神, 演讲, 词汇, 公开演讲, 商务信函, 说服沟通, 销售演示, 语法
混合 · 课程 · 1-3 个月

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Marketing Analytics, Bayesian Statistics, Descriptive Statistics, Marketing Effectiveness, Statistical Hypothesis Testing, A/B Testing, Target Audience, Marketing Strategies, Statistical Inference, Sampling (Statistics), Data Collection, Data Modeling, Statistics, Advertising Campaigns, Campaign Management, Data Presentation, Marketing, Analytics, Performance marketing, Web Analytics
中级 · 专项课程 · 3-6 个月

Università Bocconi
您将获得的技能: Entrepreneurship, Business Modeling, Go To Market Strategy, Fundraising, Business Planning, New Product Development, Product Development, User Research, Presentations, Sales Strategy, Value Propositions, Customer Insights, Customer Analysis, Market Analysis, Competitive Analysis, Lean Methodologies
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Presentations, Closing (Sales), Negotiation, Data Visualization, Sales Training, Contract Negotiation, Price Negotiation, B2B Sales, Influencing, Persuasive Communication, Storytelling, Behavioral Economics, Overcoming Objections, Value Propositions, Communication Strategies
中级 · 课程 · 1-4 周

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周