客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of Maryland, College Park
您将获得的技能: 市场机遇, 创业, 战略决策, 新产品开发, 创新, 销售策略, 客户洞察, 团队建设, 资本市场, 业务建模, 产品规划, 商业化, 业务规划, 构思, 客户分析, 销售演示, 销售管道, 产品开发, 金融, 创业融资
初级 · 专项课程 · 3-6 个月

您将获得的技能: 网络安全, Prompt Engineering, 恶意软件保护, 安全信息与事件管理(SIEM), ChatGPT, 人工智能和机器学习(AI/ML), 生成式人工智能, 事件响应, 网络威胁情报, 深度学习, 人工智能, 威胁建模, 威胁检测, 漏洞管理, 提示模式, AI 安全, 事件管理, 异常检测, 原型设计, AI 工作流程
中级 · 专项课程 · 1-3 个月
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 竞争分析, 改善客户体验, 企业战略, 营销分析, 营销, 机器学习算法, 网络分析, 客户参与, 案例研究, 营销策略, 数据驱动的决策制定, 人工智能, 数字化转型, AI 赋能, 数字化营销
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Virtual Networking, Security Controls, Cloud Computing, Threat Management, Application Security, Data Security
中级 · 专项课程 · 3-6 个月

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, Ideation, Verification And Validation, Succession Planning, LLM Application, Productivity, OpenAI, Business Writing, Responsible AI, Generative AI, AI Enablement, Leadership, Meeting Facilitation, Organizational Leadership, Leadership and Management, Creativity, Problem Solving, Risk Management
初级 · 专项课程 · 1-3 个月

Università Bocconi
您将获得的技能: 用户关系管理, 领导力研究, 创新, 营销, 企业管理, 改善客户体验, 品牌战略, 团队管理, 数据驱动的决策制定, 艺术史, 筹资, 领导与管理, 品牌管理
混合 · 课程 · 1-3 个月

SAP
您将获得的技能: 建立融洽关系, 建立关系, 商业研究, 协商方法, 产品战略, 解决方案交付, 咨询, 系统思考, 业务咨询, 关系管理, 数字化转型, 设计思维, 项目管理, 业务转型, 技术咨询, 瀑布法, Agile 方法论, 公司名称, 客户分析, 项目实施
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement
中级 · 专项课程 · 3-6 个月

University of Colorado Boulder
您将获得的技能: Business Writing, Constructive Feedback, Teamwork, Conflict Management, Business Correspondence, Business Communication, Recognizing Others, Team Building, Collaboration, Diversity Awareness, Writing, Mediation, Organizational Skills, Concision, Writing and Editing, Team Motivation, Tactfulness, Performance Management, Staff Management, Grammar
初级 · 专项课程 · 3-6 个月

您将获得的技能: Consultative Selling, Account Strategy, Account Management, Solution Selling, Sales, Sales Strategy, Negotiation, Enterprise Sales, B2B Sales, Price Negotiation, Sales Pipelines, Business Ethics, Conflict Management, Overcoming Objections, AI Personalization, Value Propositions, Ethical Standards And Conduct, Stakeholder Management, Proposal Development, Customer Retention
初级 · 课程 · 1-4 周