Technical Support

技术支持是协助用户解决与技术和软件相关的问题和故障的一项重要服务。Coursera 的 "技术支持技能目录 "将指导您掌握提供有效技术支持的基本要素。您将学习与硬件、软件、Networking 和其他 IT 相关问题有关的故障排除方法、客户服务技巧和问题解决策略。您还将熟悉各种技术系统、工具和平台,以提供解决方案并确保顺利操作。无论您是立志成为一名 IT 专业人士,还是仅仅希望提高自己的技术水平,这项技能都将使您能够在各种环境中提供一流的技术支持。
25凭据
66门课程

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浏览技术支持课程目录

  • 状态:免费试用

    您将获得的技能: 操作系统, 用户账户, USB, Linux, 系统配置, 网络基础设施, 硬件故障排除, Virtual Machine, 计算机结构, 技术支持, 数据存储, 计算机系统, 文件系统, 软件安装, Mac OS, 计算平台, 外围设备, 计算机硬件, 灾难恢复, 虚拟化和 Virtual Machine

  • 状态:免费试用

    您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

  • 状态:预览

    您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

  • 状态:预览

    LearnQuest

    您将获得的技能: 网络故障排除, 操作系统, 硬件故障排除, 系统配置, 技术支持, 系统支持, 网络硬件, 服务台支持, 无线网络, 计算机网络, 外围设备, 计算机硬件, 桌面支持

  • 您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

  • 状态:新
    状态:免费试用

    您将获得的技能: Remote Access Systems, Desktop Support, Technical Support, Telecommuting, Information Technology, Collaborative Software, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence

  • 状态:新
    状态:免费试用

    您将获得的技能: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Computer Displays, Issue Tracking, Usability

  • 状态:新
    状态:免费试用

    您将获得的技能: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Configuration, Technical Support, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, System Monitoring, Application Performance Management, OS Process Management, Browser Compatibility, Collaborative Software, Data Maintenance

  • 状态:新
    状态:免费试用

    您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

  • 状态:新
    状态:免费试用

    您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

  • 状态:新
    状态:免费试用

    您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking

  • 状态:新
    状态:免费试用

    您将获得的技能: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting

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主要合作伙伴

  • Google Cloud
  • Google
  • IBM
  • Pearson
  • Dell
  • Amazon Web Services
  • Berklee
  • Johns Hopkins University