获得晋升所需的知识和技能。
此角色有 US$61,568 工资中位数¹.
A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.
此角色有 US$61,568 工资中位数¹.
提供方
此角色有 US$59,776 工资中位数¹.
A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.
此角色有 US$59,776 工资中位数¹.
提供方
攻读学位
专业证书
课程
IBM
专业证书
Berklee
专项课程
攻读学位
专业证书
课程
IBM
专业证书
Microsoft
专业证书
Skillshare
专项课程
课程
课程
课程
在整个课程(说明和评估)中使用的语言。
IBM
您将获得的技能: 操作系统, 用户账户, USB, Linux, 系统配置, 网络基础设施, 硬件故障排除, Virtual Machine, 计算机结构, 技术支持, 数据存储, 计算机系统, 文件系统, 软件安装, Mac OS, 计算平台, 外围设备, 计算机硬件, 灾难恢复, 虚拟化和 Virtual Machine
初级 · 课程 · 1-3 个月
您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation
初级 · 课程 · 1-4 周
LearnQuest
您将获得的技能: 网络故障排除, 操作系统, 硬件故障排除, 系统配置, 技术支持, 系统支持, 网络硬件, 服务台支持, 无线网络, 计算机网络, 外围设备, 计算机硬件, 桌面支持
初级 · 课程 · 1-4 周
Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周
您将获得的技能: Remote Access Systems, Desktop Support, Technical Support, Telecommuting, Information Technology, Collaborative Software, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence
初级 · 课程 · 1-4 周
您将获得的技能: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Computer Displays, Issue Tracking, Usability
初级 · 课程 · 1-4 周
您将获得的技能: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Configuration, Technical Support, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, System Monitoring, Application Performance Management, OS Process Management, Browser Compatibility, Collaborative Software, Data Maintenance
初级 · 课程 · 1-4 周
您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周
您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
初级 · 课程 · 1-4 周
您将获得的技能: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting
初级 · 课程 · 1-4 周