筛选依据
主题必需的
语言必需的
在整个课程(说明和评估)中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
字幕必需的
教师必需的
查找最适合您目标的客户服务课程
Coursera Project Network
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Coursera Project Network
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
- 状态:免费试用
CVS Health
您将获得的技能: 时间管理, 沟通, 事务处理, 建立客户关系, 问候客户, 零售销售, 收银机操作, 数据输入, 团队合作, 订单管理系统, 专业精神, 社交媒体, 付款处理和收款, 客户服务, 销售点, 客户咨询, 电子商务, 零售店运营
- 状态:免费试用
您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
- 状态:免费试用
您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
- 状态:免费试用
您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
- 状态:免费试用状态:人工智能技能
您将获得的技能: Data Storytelling, Media Planning, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Order Fulfillment, Social Media Management, Search Engine Optimization, Performance Measurement, Spreadsheet Software, A/B Testing, Digital Marketing, E-Commerce, Campaign Management, Loyalty Programs, Customer Retention, Marketing, Interviewing Skills, Professional Development
- 状态:新状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
- 状态:免费试用状态:人工智能技能
您将获得的技能: Linux 命令, 网络安全, 计算机安全事件管理, 渗透测试, 云计算, 网络硬件, 恶意软件保护, 网络威胁情报, 身份和访问管理, 网络安全评估, IT 服务管理, 事件响应, 端点安全, Network Security, 治理 风险管理与合规, 数据库管理, 网络威胁猎杀, Information Technology Infrastructure Library, 面试技巧, Operating System 管理
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 数据驱动的决策制定, 市场调查, 营销策略, 回归分析, 消费者行为, 客户洞察, 营销, 分析, 数据收集, 描述性分析, 预测分析, 营销分析, 客户分析
- 状态:免费试用
您将获得的技能: 云工程, 网络安全, 信息技术, 云计算, 专业网络, 硬件故障排除, 云平台, 云安全, 技术支持与服务, IT 服务管理, 生成式人工智能, 云服务, 云基础设施, Network Protocol(网络协议, 外围设备, 云托管, 客户服务, 技术支持, 桌面支持, 云计算架构
总之,以下是 10 最受欢迎的 customer service 课程
- Create Customer Support Data with Google Sheets: Coursera Project Network
- HubSpot: Working with a ticketing system : Coursera Project Network
- 零售客户服务: CVS Health
- Generative AI for Customer Support: IBM
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- Technical Support Fundamentals: Google
- Google Digital Marketing & E-commerce: Google
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- IBM Cybersecurity Analyst: IBM
- GenerativeAI for Customer Success: Coursera Instructor Network