客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Data Storytelling, Media Planning, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Order Fulfillment, Social Media Management, Search Engine Optimization, Performance Measurement, Spreadsheet Software, A/B Testing, Digital Marketing, E-Commerce, Campaign Management, Loyalty Programs, Customer Retention, Marketing, Interviewing Skills, Professional Development
攻读学位
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 追加销售, 建立客户关系, 客户咨询, 积极倾听, 沟通, 呼叫中心经验, 降级技巧, 时间管理, 解决问题, 收银机操作, 问候客户, 团队合作, 解决客户投诉, 同理心, 交叉销售, 冲突管理, 客户服务, 零售店运营, 事务处理, 零售销售
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 建立客户关系, 客户咨询, 沟通, 专业精神, 时间管理, 收银机操作, 问候客户, 电子商务, 数据输入, 销售点, 客户服务, 团队合作, 订单管理系统, 零售销售, 零售店运营, 事务处理, 社交媒体, 付款处理和收款
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
中级 · 专项课程 · 1-3 个月

您将获得的技能: Data Storytelling, Performance Measurement, Search Engine Marketing, Content Performance Analysis, Data-Driven Decision-Making, Search Engine Optimization, Branding, Business Metrics, Marketing Strategy and Techniques, Digital Marketing, Customer Engagement, Customer experience strategy (CX), Marketing, E-Commerce, Email Marketing, Brand Awareness, Marketing Analytics, Target Audience, Social Media Marketing, Goal Setting
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, AI Product Strategy, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, LLM Application, Business Process Automation, Data Ethics, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 人工智能, 数据科学, 自助服务技术, 人工智能和机器学习(AI/ML), 生成式人工智能, ChatGPT, 深度学习, 机器学习软件, 负责任的人工智能, 业务工作流程分析, 机器学习, AI 产品战略, 行动导向, 自然语言处理, 无代码开发, 工作流程管理, Prompt Engineering, IBM 云, 提示模式, 应用程序部署
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 追加销售, 专业精神, 沟通, 客户参与, 积极倾听, 产品演示, 时间管理, 语言交流技能, 问候客户, 冲突管理, 同理心, 客户服务, 公司名称, 事务处理, 零售店运营, 交叉销售, 社交媒体, 非语言交流
初级 · 课程 · 1-4 周

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周

您将获得的技能: 渗透测试, 事件响应, 身份和访问管理, 网络硬件, 计算机安全事件管理, 面试技巧, 网络威胁情报, 网络安全评估, IT 服务管理, 网络威胁猎杀, 网络安全, 恶意软件保护, 数据库管理, 治理 风险管理与合规, 云计算, Linux 命令, Information Technology Infrastructure Library, Network Security, Operating System 管理, 端点安全
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周