
Coursera
您将获得的技能: Prompt Engineering, 应用编程接口 (API), Python 程序设计, 客户服务, User Flow, 客户支持, 开发环境, 测试案例, LLM 申请, 调试, OpenAI 应用程序接口, ChatGPT
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

您将获得的技能: Instagram, Email Marketing, Email Automation, Lead Generation, Marketing Automation, Google Sheets, Social Media, Social Media Marketing, Digital Marketing, Gmail
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

您将获得的技能: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation
初级 · 指导项目 · 不超过 2 小时

Cisco Learning and Certifications
您将获得的技能: Hybrid Cloud Computing, Cloud-Based Integration, Cloud Computing, Key Management, Session Initiation Protocols, Network Troubleshooting, Network Monitoring, Cloud Security, Collaborative Software, Systems Integration, Live Streaming, Telecommunications, Encryption, Communication Systems
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Email Automation, Google Workspace, Google Sheets, Stakeholder Communications, Test Tools, Scripting, Timelines, Project Schedules, Project Management, Web Applications, Javascript, Data Validation
中级 · 指导项目 · 不超过 2 小时

The Hong Kong University of Science and Technology
您将获得的技能: 沟通, 演讲, 撰写报告, 口头表达, 商业道德, 分析, 沟通策略, 语言交流技能, 业务沟通, 英语, 目标受众, 案例研究, 数据可视化, 商务写作, 跨文化能力, 商务信函, 面试技巧, 商业分析, 销售演示, 写作
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: 无服务器计算, 数据采集, 非结构化数据, 数据存储, 业务过程, 地理信息系统, 数据管道, 云存储, 云 API, Google 云端平台, 数据处理
初级 · 项目 · 不超过 2 小时