客户解析课程可以帮助您学习数据收集技术、客户细分、预测建模和绩效衡量。您可以通过数据驱动的洞察力,掌握解读客户行为、优化营销策略和提升客户体验的技能。许多课程都会介绍 Google Analytics、Tableau 和 SQL 等工具,这些工具支持数据解析和趋势可视化,为业务决策提供依据。

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 人工智能, 成本效益分析, 业务建模, 企业战略, Agile 方法论, 工艺设计, 技术交流, 信息技术, 设计思维, 网络安全, 项目组合管理, 技术战略, 商业分析, 价值主张
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
中级 · 专项课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: Strategic Sourcing, Procurement, Supplier Management, Supply Chain, Supplier Performance Management, Supply Management, Supply Chain Management, Benchmarking, Competitive Analysis, Business Analytics, Analytics, Business Intelligence, Financial Analysis
初级 · 课程 · 1-4 周

Dartmouth College
您将获得的技能: Business Ethics, Predictive Modeling, Predictive Analytics, Advanced Analytics, Scikit Learn (Machine Learning Library), Digital Transformation, Business Analytics, Data-Driven Decision-Making, Feature Engineering, Applied Machine Learning, Statistical Modeling, Classification And Regression Tree (CART), Big Data, Regression Analysis, Supervised Learning, Python Programming, Data Quality, Cloud Platforms, Performance Metric, Artificial Neural Networks
中级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 追加销售, 建立客户关系, 客户咨询, 积极倾听, 沟通, 呼叫中心经验, 降级技巧, 时间管理, 解决问题, 收银机操作, 问候客户, 团队合作, 解决客户投诉, 同理心, 交叉销售, 冲突管理, 客户服务, 零售店运营, 事务处理, 零售销售
初级 · 专业证书 · 3-6 个月

Dartmouth College
您将获得的技能: Operations Research, Analytics, Business Analytics, Process Optimization, Predictive Analytics, Operational Analysis, Data-Driven Decision-Making, Strategic Decision-Making, Business Mathematics, Data Science, Process Analysis, Feature Engineering, Complex Problem Solving, Logistics, Python Programming, Decision Making, Linear Algebra, Cloud Computing
中级 · 课程 · 1-3 个月
University of Virginia
您将获得的技能: 竞争分析, 客户分析, 营销心理学, 分析, 行为经济学, 收入管理, 市场调查, 市场动态, 消费者行为, 价值主张, 客户洞察, 全球营销, 案例研究
初级 · 课程 · 1-4 周

O.P. Jindal Global University
您将获得的技能: Microsoft Excel, Business Analytics, Operations Research, Mathematical Modeling, Analytical Skills, Business Analysis, Forecasting, Network Model, Advanced Analytics, Applied Machine Learning, Decision Making, Team Building, Process Optimization, Case Studies
攻读学位
初级 · 课程 · 3-6 个月

SAP
您将获得的技能: 解决方案设计, 需求征询, 过程分析, 客户参与, 项目管理, 技术咨询, 协商方法, SAP 应用软件, 商业分析, 利益攸关方沟通, 客户洞察, 利益相关者的参与
初级 · 课程 · 1-3 个月