客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Social Impact, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Business Ethics, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Sales Strategy, Consultative Selling, Sales Process, Selling Techniques, Sales, Sales Prospecting, Customer Relationship Management, Customer Acquisition Management, Value Propositions, Overcoming Objections, Needs Assessment
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 营销策略, 搜索引擎优化, 内容营销, 用户关系管理, 在线广告, 网络分析和 SEO, 数字化营销, 点击付费广告, 社交媒体战略, 消费者行为, 关键词研究, 叙事, 品牌管理, 搜索引擎营销, 营销传播, 社交媒体
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Marketing Budgets, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Engagement, Digital Marketing, Social Media Campaigns, Business-To-Consumer, Cross-Channel Marketing, Digital Advertising, Marketing Effectiveness, AI Personalization, Data Ethics, Marketing Strategies
中级 · 专项课程 · 1-3 个月

您将获得的技能: Customer Service, Advertising, Market Research, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Marketing Strategies, Selling Techniques, Competitive Analysis, Communication
初级 · 课程 · 1-4 周
Oracle
您将获得的技能: Oracle Cloud, Generative AI, Large Language Modeling, Generative AI Agents, Artificial Intelligence and Machine Learning (AI/ML), ChatGPT, Cloud Services, Cloud Solutions, Cloud Computing, Cloud Infrastructure, Deep Learning, Prompt Engineering, Artificial Neural Networks, Natural Language Processing, Enterprise Resource Planning, Application Deployment, Python Programming, Supply Chain Management, Customer Relationship Management (CRM) Software, Human Capital
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Sales Strategy, Sales Pipelines, AI Personalization, Sales Operations, Responsible AI, Lead Generation, Sales Development, Generative AI Agents, Competitive Analysis, Sales Management, Marketing Automation, Customer Relationship Management (CRM) Software, Account Management, Business Process Automation, Business Intelligence, Workflow Management, Market Analysis, Data-Driven Decision-Making, Forecasting
中级 · 专项课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: 客户洞察, 客户分析, 企业战略, 产品开发, 用户关系管理, 创业, 价值主张, 业务建模, 创新, 业务规划, 金融建模, 目标市场, 面试技巧
初级 · 课程 · 1-4 周

Università Bocconi
您将获得的技能: Private Equity, Entrepreneurial Finance, Business Valuation, Investments, Mergers & Acquisitions, Finance, Entrepreneurship, Financial Analysis, Due Diligence, Portfolio Management, Tax Laws, Legal Risk
混合 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Marketing Strategies, Email Marketing, Growth Strategies, Marketing Automation, MarTech, Marketing Effectiveness, Strategic Marketing, AI Enablement, Marketing Analytics, Personalized Service, Data Ethics, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management (CRM) Software, Lead Generation, Customer Insights, Artificial Intelligence and Machine Learning (AI/ML), Customer Retention, Responsible AI
初级 · 课程 · 1-4 周

Illinois Tech
您将获得的技能: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
攻读学位
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Data Storytelling, Business Writing, Sales Presentation, Concision, Sales Strategy, Copywriting, Writing, Persuasive Communication, Business Correspondence, Customer Relationship Management (CRM) Software, Business Communication, Google Gemini, Anthropic Claude, AI Enablement, Business Leadership, Sales Enablement, Generative AI, Communication, Proposal Writing, Communication Strategies
中级 · 专项课程 · 1-3 个月