客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Selling Techniques, Sales Strategy, Overcoming Objections, Closing (Sales), Sales Process, Customer Engagement, Sales Presentation, Solution Selling, Data-Driven Decision-Making, Customer Relationship Building, Value Propositions, Competitive Analysis, Price Negotiation, Rapport Building, Active Listening
中级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 创新, 业务领导, 组织领导力, 组织战略, 员工参与, 领导力培养, 团队管理, 案例研究, 企业战略, 增长战略, 商业智能, 人力资源管理与规划, 创业, 规划, 商业开发
混合 · 课程 · 1-3 个月

Edureka
您将获得的技能: Microsoft Power Platform, Statistical Reporting, Data-Driven Decision-Making
中级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: 中间件, .NET框架, Networking 路由器, ASP.NET, 命令行界面, Open Source 技术, 应用程序开发, 模型-视图-控制器, 调试, 应用程序部署, 跨平台开发, 开发环境, 网络应用, Microsoft 开发工具, 软件测试, 软件架构
初级 · 课程 · 1-4 周

您将获得的技能: MongoDB, Data Transformation, Customer Analysis, Data Analysis, Back-End Web Development, Customer Data Management, Data Processing, NoSQL, Data Maintenance, Pandas (Python Package), Database Design, Data Validation, Financial Data, Data Import/Export, Database Management, Data Cleansing, Databases, Data Pipelines, Data Access, Query Languages
初级 · 专项课程 · 1-3 个月

Yonsei University
您将获得的技能: 目标市场, 营销策略, 进入市场战略, 战略营销, 创新, 社交媒体营销, 打造品牌, 市场分析, 产品营销, 营销渠道, 促销策略, 消费者行为, 企业对消费者, 全球营销
混合 · 课程 · 1-4 周

University of Toronto
您将获得的技能: 数据叙事, 地理信息系统, 数据整合, 数据 Compiler, 地理空间制图, 元数据管理, 数据可视化, 数据管理, Data Management, ArcGIS, 数据映射, 空间分析
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Model Evaluation, Convolutional Neural Networks, Data Preprocessing, Keras (Neural Network Library), Image Analysis, Deep Learning, Tensorflow, Computer Vision, Artificial Neural Networks, Recurrent Neural Networks (RNNs), Data Manipulation, Data Transformation, Financial Forecasting, Data Visualization, Time Series Analysis and Forecasting, Exploratory Data Analysis, Python Programming, Customer Analysis, Applied Machine Learning, Cloud Computing
初级 · 专项课程 · 1-3 个月

Interactive Brokers
您将获得的技能: Financial Statement Analysis, Financial Statements, Financial Analysis, Financial Acumen, Investments, Supply And Demand, Real Estate, Income Statement, Risk Management, Market Dynamics, Market Trend, Portfolio Management, Growth Strategies, Business Economics, Portfolio Risk, Economics, Business Valuation, Financial Trading, Technical Analysis, Research
初级 · 专项课程 · 1-3 个月

University of California, Santa Cruz
您将获得的技能: 工作流程管理, 搜索引擎优化, 发票, 网页设计与开发, 营销, 打造品牌, 用户关系管理, 社交媒体营销, 项目管理, 创业, 业务过程, 业务沟通, 电子商务, 企业战略, 业务规划
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Campaign Management, Advertising Campaigns, Consumer Behaviour, Digital Marketing, Marketing Strategies, Marketing Effectiveness, Marketing Planning, Return On Investment, Media Planning, Performance Reporting, Customer Insights, Marketing Analytics, Customer Analysis, Customer experience improvement, Customer Engagement, Marketing Communications, Target Audience, Product Lifecycle Management
初级 · 课程 · 1-4 周