
Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

L&T EduTech
您将获得的技能: Engineering Calculations, Structural Engineering, Structural Analysis, Civil Engineering, Engineering Analysis, Engineering, Construction, Conceptual Design, Finite Element Methods, Hydraulics, Materials science, Design
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Education Software and Technology, Digital pedagogy
初级 · 指导项目 · 不超过 2 小时

L&T EduTech
您将获得的技能: Construction, Hydrology, Hydraulics, Water Resource Management, Civil Engineering, Water Quality, Environmental Engineering, Electrical Power, Structural Engineering, Geospatial Information and Technology, Engineering Analysis, Sustainable Technologies
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 收银机操作, 客户服务, 客户咨询, 事务处理, 解决问题, 解决客户投诉, 团队合作, 积极倾听, 建立客户关系, 时间管理, 追加销售, 零售销售, 冲突管理, 问候客户, 同理心, 零售店运营, 交叉销售, 降级技巧
初级 · 专业证书 · 3-6 个月

SAP
您将获得的技能: 利益相关者的参与, 业务要求, 客户洞察, 产品路线图, 演讲, 利益攸关方沟通, 分析, 项目管理, SAP 应用软件, 协商方法, 过程分析, 客户参与, 技术咨询
初级 · 课程 · 1-3 个月
University of Alberta
您将获得的技能: 项目规划, 功能要求, 风险管理框架, 用户需求文件, 软件开发, 冲刺计划, 敏捷软件开发, Agile 方法论, 敏捷项目管理, 用户故事, 需求分析
混合 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

L&T EduTech
您将获得的技能: Construction Engineering, Civil Engineering, Building Services Engineering, Electrical Systems, Public Works, Transportation Operations, Building Information Modeling, Construction Management, Architecture and Construction, Structural Engineering, Contract Management, Quality Assurance, Planning, Emerging Technologies, Safety and Security
中级 · 课程 · 1-3 个月