客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Starweaver
您将获得的技能: Supply Chain Management, Industrial Engineering, Logistics, Transportation Management, Operations Management, Corporate Strategy, Business Strategy, Business Management, Manufacturing Processes, Sustainable Business, Mechanical Engineering, Strategic Planning, Procurement, Materials science, Innovation, Technology Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Identity and Access Management, Google Cloud Platform, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Data Storage, Cloud Storage, Cloud Security, Role-Based Access Control (RBAC), User Accounts, System Monitoring, Encryption, Scalability
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Technical Support, Google Cloud Platform, Technical Communication, Identity and Access Management, Cloud Services, Service Level, Personally Identifiable Information, Issue Tracking, Data Cleansing
初级 · 课程 · 1-4 周

Universidad Nacional Autónoma de México
您将获得的技能: SQL, 星形模式, 数据建模, MySQL, 商业智能, 非结构化数据, 商业分析, 数据整合, 大数据, 数据库设计, Apache Hadoop, 数据仓库, 数据挖掘, 预测分析, 数据转换, 摘录
中级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 竞争情报, 数据战略, 商业估值, 商业智能, 高级分析, 数据分析, 会计, 大数据, 商业分析, 创新, 数字资产, 资产管理, 信息技术, 商业经济学, 网络模型, 数据管理, 信息管理, 数据驱动的决策制定
攻读学位
初级 · 课程 · 1-4 周

Shanghai Jiao Tong University
您将获得的技能: Human Factors, Consumer Behaviour, Psychological Evaluations, Psychology, Mental Health, Criminal Investigation and Forensics, Human Development, Leadership, Relationship Building, Decision Making
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Advertising, Market Research, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Marketing Strategies, Selling Techniques, Competitive Analysis, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Communication, Public Speaking, Constructive Feedback, Professional Development, Self-Awareness
初级 · 课程 · 1-4 周

您将获得的技能: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Service Management, Customer experience strategy (CX), Customer Service, Restaurant Operation, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization
初级 · 课程 · 1-4 周
Northeastern University
您将获得的技能: 成本管理, 医疗补助, 保险, 创新, 绩效衡量, 风险管理, 医疗保健行业知识, 支付系统, 基于价值的护理, 卫生政策, 医疗保险, 利益相关者分析, 护理管理
初级 · 课程 · 1-4 周

Tecnológico de Monterrey
您将获得的技能: Brand Management, Branding, Brand Strategy, Brand Awareness, Brand Loyalty, Marketing Management, Consumer Behaviour, Internal Communications, Performance Measurement, Target Audience, Market Analysis
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: 命令行界面, 数据湖, Data Governance, 云技术, 云存储, 大数据, 拉斯特(编程语言), 云计算, Python 程序设计, 分布式计算, 数据管道, Google 云端平台, 云 Native 计算, NumPy, 软件工程, 无服务器计算, 亚马逊网络服务, 摘录
中级 · 课程 · 1-4 周