客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。
Universidade de São Paulo
您将获得的技能: Lead Generation, Business Marketing, B2B Sales, Customer Insights, Sales Management, Sales Process, Sales Strategy, Sales, Target Audience, Customer Success Management, Marketing, Inside Sales, Customer Relationship Building, Marketing Strategies, Marketing Communications, Marketing Management, Customer Relationship Management (CRM) Software
初级 · 课程 · 1-4 周

您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
中级 · 课程 · 1-4 周

National Taiwan University
您将获得的技能: Brand Management, Branding, Marketing, Customer Relationship Management, Consumer Behaviour, Marketing Strategies, Customer experience strategy (CX), Customer Data Management, Market Dynamics, Target Market, Market Analysis, Digital Media Strategy
初级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 销售开发, 潜在客户开发, 用户关系管理, 时间管理, 面试技巧, 商务写作, 销售, 写作, Salesforce, 专业发展, 探矿和鉴定, 语言交流技能, 销售展望, 克服 Object, 生产率, 销售支持, 同理心, 成长意识, 冷拜访, 文化多样性
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Legal Strategy, Business Ethics, Price Negotiation, Cultural Responsiveness, AI Personalization, Data-Driven Decision-Making
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 客户体验战略(CX), 内容营销, 推动参与, 网络分析和 SEO, 搜索引擎营销, 营销策略与技巧, 社交媒体营销, 营销自动化, 用户体验, 跨渠道营销, 客户关系管理 (CRM) 软件, 社交媒体战略, 社交媒体, 搜索引擎优化, 品牌管理, 数字化营销, 营销策划, AI 个性化服务, 内容战略, 营销活动经理
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月

Universidad Austral
您将获得的技能: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Content Performance Analysis, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics
初级 · 专项课程 · 3-6 个月

Universidad de Chile
您将获得的技能: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Customer experience strategy (CX), Customer Relationship Management, Customer Insights, Value Propositions, Market Dynamics
中级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 组织战略, 用户关系管理, 组织领导力, 运营管理, 规划, 设定目标, 员工管理, 专业网络, 企业管理, 专业发展, 管理团队, 变革管理, 人员管理, 工商管理, 领导与管理, 智能目标
混合 · 课程 · 1-4 周

Meta
您将获得的技能: 云 API, 客户沟通管理, 网络服务, 业务沟通, 账户管理, 客户关系管理 (CRM) 软件, 数据迁移, 质量监测, 应用编程接口 (API)
中级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Business Process Modeling, Data Storytelling, Responsible AI, AI Product Strategy, Business Process, Digital Transformation, Business Process Management, Process Design, Sales Presentation, Business Process Automation, Google Gemini, Sales Strategy, ChatGPT, Generative AI, Sustainable Development, Social Impact, Customer Relationship Management (CRM) Software, Innovation, Environmental Social And Corporate Governance (ESG), Product Knowledge
中级 · 专项课程 · 1-3 个月