客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service
初级 · 指导项目 · 不超过 2 小时

University of California, Irvine
您将获得的技能: 客户体验战略(CX), 留住客户, 营销分析, 客户获取管理, 数字广告, 数字化营销, 关键绩效指标 (KPI), 搜索引擎营销, 关键词研究, 营销策略与技巧, 搜索引擎优化, 目标受众, 点击付费广告, A/B 测试, 网络分析, 角色开发, 客户参与, 社交媒体, 社交媒体战略, 营销效果
初级 · 专项课程 · 1-3 个月

您将获得的技能: Relationship Building, User Feedback, Content Strategy
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Cloud Platform, Kubernetes, Distributed Denial-Of-Service (DDoS) Attacks, Identity and Access Management, Cloud Infrastructure, Cloud Security, Containerization, Authentications, Cloud Services, Virtual Machines, Infrastructure As A Service (IaaS), Generative AI Agents, Data Loss Prevention, Cloud Storage, Network Infrastructure, Application Development, Cloud Computing, Virtual Networking, Malware Protection
中级 · 专项课程 · 3-6 个月

University of Illinois Urbana-Champaign
您将获得的技能: Apache Hadoop, Authentication, Network Security, NoSQL, 事务处理, 数据中心, 授权(计算), 文件系统, 分布式计算, 数据存储, Algorithm, 操作系统, 云计算, 密码学
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Application Deployment, Google Cloud Platform, Kubernetes, Cloud Deployment, Cloud Applications, Cloud Infrastructure, Cloud Development, Containerization, Cloud Services, Identity and Access Management, Virtual Machines, Infrastructure As A Service (IaaS), Cloud API, Generative AI Agents, Security Assertion Markup Language (SAML), Cloud Computing, Cloud Storage, Application Development, Debugging
中级 · 专项课程 · 3-6 个月

您将获得的技能: Power Apps Component Framework, Document Management, Microsoft Power Platform, Data Entry, Excel Formulas, Microsoft 365, Application Design, Cloud Applications
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Kubernetes, Prompt Engineering, Google Cloud Platform, Containerization, Cloud Infrastructure, Capacity Management, Cloud Storage, Application Deployment, Identity and Access Management, Virtual Machines, Infrastructure As A Service (IaaS), Cloud Services, Generative AI Agents, Cloud-Native Computing, CI/CD, Cloud Computing, Scalability, Network Infrastructure, Application Development, Cloud Security
初级 · 专项课程 · 3-6 个月

Dartmouth College
您将获得的技能: 薪酬管理, 案例研究, 工业与组织心理学, 战略领导力, 战略决策, 战略思维, 变革管理, 问责制, 管理团队, 企业战略, 业务领导, 领导力培养, 组织领导力, 文化 Transformer, 组织变革, 公司名称
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 成本效益分析, 战略伙伴关系, 业务转型, 案例研究, 新兴技术, 物联网, 技术解决方案, 技术路线图, 商业技术, 产品生命周期管理, 风险分析, 业务建模, 制造 Operator, 制造和生产, 云计算, 制造工艺, 数字化转型, 生产规划, 技术战略, 模拟和模拟软件
初级 · 专项课程 · 1-3 个月

Google Cloud
您将获得的技能: Identity and Access Management, Kubernetes, Cloud Infrastructure, Google Cloud Platform, Cloud Applications, Generative AI, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Computing Architecture, Cloud Storage, Containerization, Cloud Security, Prompt Engineering, Infrastructure Architecture, Cloud Services, Cloud Deployment, Network Infrastructure, Virtual Machines, Microservices, Terraform
中级 · 专项课程 · 3-6 个月

您将获得的技能: LangChain, Large Language Modeling, LLM Application, Generative AI, Retrieval-Augmented Generation, Vector Databases, Oracle Cloud, Prompt Engineering, Embeddings, Model Deployment
中级 · 课程 · 1-4 周