客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Tableau Learning Partner
您将获得的技能: 交互式数据可视化, 数据可视化软件, 数据预处理, 数据操作, 商业分析, 数据清理, 仪表板, 商业智能, 数据整合, Tableau 软件, 性能调整
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Unsupervised Learning, Model Deployment, Generative AI, Large Language Modeling, Data Management, Natural Language Processing, MLOps (Machine Learning Operations), Supervised Learning, Microsoft Azure, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Generative Adversarial Networks (GANs), Infrastructure Architecture, LLM Application, Responsible AI, Generative AI Agents, Applied Machine Learning, Azure DevOps, Reinforcement Learning, Data Preprocessing
中级 · 专业证书 · 3-6 个月

Emory University
您将获得的技能: AI Personalization, Personalized Service, Customer experience improvement, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, Customer Service, Artificial Intelligence, Automation, Marketing, Responsible AI, Marketing Analytics, Algorithms, Content Management
中级 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: 人类发展, 系统思考, 道德标准与行为, 研究, 宣传, 社会科学, 社区与社会工作, 文化敏感性, 多样性意识, 社会工作, 社会正义
攻读学位
初级 · 课程 · 1-4 周

University of Minnesota
您将获得的技能: 生产规划, 投资组合管理, 员工队伍规划, 微软Excel, 商业分析, 投资管理, 应用数学, 制造 Operator, 数学建模, 资源分配, 金融, 劳动力管理, 金融建模, 供应链, 分析, 运筹学, 工艺优化, 运营管理, 决策
初级 · 课程 · 1-4 周

您将获得的技能: Excel Macros, Key Performance Indicators (KPIs), Prompt Engineering, Data Storytelling, Performance Measurement, Regression Analysis, Business Metrics, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Improvement, Statistical Hypothesis Testing, Responsible AI, ChatGPT, Microsoft Excel, Generative AI, Data Visualization, Business Analysis, Statistical Analysis, Business Intelligence
中级 · 专项课程 · 3-6 个月

您将获得的技能: Stakeholder Management, Product Management, Product Roadmaps, Stakeholder Communications, Competitive Analysis, Product Lifecycle Management, Product Development, New Product Development, Market Research, Product Strategy, Market Analysis, Agile Methodology, Product Requirements, Business Strategy, Value Propositions, Communication, Prioritization
初级 · 课程 · 1-3 个月

University at Buffalo
您将获得的技能: 绩效衡量, 物联网, 数据整合, 产品生命周期管理, 数据安全, 企业资源规划, 制造 Operator, 生产管理, 数据管理, 材料需求规划, 供应链管理, 业务流程管理, 数字化转型, 决策
初级 · 课程 · 1-4 周

您将获得的技能: Backlogs, Stakeholder Communications, Virtual Teams, Stakeholder Management, Agile Product Development, Agile Methodology, Communication, Cross-Functional Collaboration, Negotiation, Conflict Management, Product Management, Product Requirements, User Story, Team Building, Prioritization, Customer experience strategy (CX)
初级 · 课程 · 1-4 周

您将获得的技能: Business Intelligence, Excel Macros, Pandas (Python Package), Prompt Engineering, Forecasting, Data Storytelling, Time Series Analysis and Forecasting, Regression Analysis, Data Quality, Responsible AI, ChatGPT, Microsoft Excel, Data Analysis, Report Writing, Interactive Data Visualization, Data Modeling, Generative AI, Data Visualization, Exploratory Data Analysis, Statistical Analysis
中级 · 专项课程 · 3-6 个月

Northwestern University
您将获得的技能: 数据分析, 营销分析, 消费者行为, 业务领导, 客户体验战略(CX), 品牌战略, 客户洞察, 资源分配, 数据驱动的决策制定, 营销策略, 数据科学, 组织变革, 广告, 营销, 企业战略, 分析, 数字化转型
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: 营销分析, 营销材料, AI 个性化服务, ChatGPT, 生成式人工智能, 内容创作, 客户洞察, 目标受众, Prompt Engineering, 电子邮件营销, 社交媒体活动
中级 · 指导项目 · 不超过 2 小时