客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Pontificia Universidad Católica del Perú
您将获得的技能: Business Modeling, Customer Analysis, Value Propositions, Business Planning, Business Strategy, Entrepreneurship, Target Market, Strategic Partnership, Business Analysis, Business Continuity, Business Development, Case Studies, Customer Relationship Management, Cost Accounting, Resource Management, Revenue Management
初级 · 课程 · 1-3 个月

您将获得的技能: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Data Preprocessing, Exploratory Data Analysis, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter
中级 · 指导项目 · 不超过 2 小时

University of Virginia
您将获得的技能: Design Thinking, IT Management, Agile Methodology, Process Design, Customer experience strategy (CX), Stakeholder Engagement, Solution Design, Business Modeling, Lean Methodologies, Performance Measurement, Sales
初级 · 课程 · 1-4 周

University of North Texas
您将获得的技能: 绩效考核, 酒店管理, 改善客户体验, 法律风险, 招聘, 接待服务, 员工培训, 人力资源管理与规划, 人力资源战略, 面试技巧, 人力资源, 员工绩效管理, 领导与管理, 员工入职, 工作分析, 人才招聘, 培训计划, 团队激励
初级 · 课程 · 1-4 周

Peking University
您将获得的技能: Event Management, Business Marketing, Negotiation, Events and Conferences, Customer Communications Management, Business Communication, Market Research, Business Correspondence, Communication, Language Competency, Customer Relationship Building, Travel Arrangements, Vocabulary, Cultural Sensitivity, Presentations
中级 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Salesforce, Cloud Applications, Email Automation, Data Management
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Web Analytics, Retail Store Operations, Machine Learning, Machine Learning Algorithms, Histogram, Decision Tree Learning, Model Evaluation, Pandas (Python Package)
中级 · 课程 · 1-4 周

您将获得的技能: User Story, Agile Project Management, Agile Methodology, Product Roadmaps, Project Management Software, Project Management, Product Development, Value Propositions, Product Design, Stakeholder Communications, Customer experience strategy (CX)
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Digital Marketing, Digital Media Strategy, Digital Advertising, Growth Strategies, Social Media, Pay Per Click Advertising, Market Analysis
初级 · 课程 · 1-4 周

您将获得的技能: 描述性统计, 概率与统计, 统计分析, 概率分布, 数据分析, Matplotlib, Pandas(Python 软件包), 统计方法, 探索性数据分析, 回归分析, 科学可视化, 相关性分析, 统计假设检验, 概率, Jupyter, 数据科学, 统计, 数据可视化
混合 · 课程 · 1-3 个月
您将获得的技能: Good Clinical Practices (GCP), Institutional Review Board (IRB), Clinical Research Ethics, Clinical Research Coordination, Clinical Trials, Clinical Research, Drug Development, Informed Consent, Document Management, Electronic Medical Record
初级 · 课程 · 1-4 周

Arizona State University
您将获得的技能: Design Research, Design Thinking, Creative Thinking, Design, Design Strategies, Product Design, User Experience Design, Sustainable Design, Innovation, Graphic Design, Social Impact, Consumer Behaviour, Economics
混合 · 课程 · 1-3 个月