技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

Minnesota State University, Mankato
您将获得的技能: Research, Usability Testing, Usability, Research Methodologies, User Research, Writing and Editing, User Feedback, Report Writing, Web Content Accessibility Guidelines, User Experience Design, AI Enablement, Persona (User Experience), User Experience, Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Ubuntu, System Configuration, Cloud Deployment
初级 · 课程 · 1-4 周

您将获得的技能: Remote Access Systems, Network Troubleshooting, Network Administration, Virtual Private Networks (VPN), Hardening, TCP/IP, Cybersecurity, Dynamic Host Configuration Protocol (DHCP), Human Factors (Security), Technical Support and Services, Encryption, Command-Line Interface, Authentications, Wireless Networks
高级设置 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Disabilities, Workplace inclusivity, Emergency Response, Professionalism, Risk Management, De-escalation Techniques, Communication Strategies
初级 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 代码审查, 质量保证, 计划发展, 软件开发, 调试, 软件开发生命周期, 软件文档, Agile 方法论, Scrum(软件开发), 技术文档, COBOL(编程语言), 技术支持, 计算机编程, 软件质量保证
初级 · 课程 · 1-3 个月

您将获得的技能: Penetration Testing, Cybersecurity, Anomaly Detection, Cyber Threat Intelligence, Threat Detection, AI Security, Security Awareness, Network Analysis, Generative AI, Prompt Engineering, Email Security, Machine Learning
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 云基础设施, 生成式人工智能, 系统配置, 网络安全, 数据安全, 云部署, 云计算架构, 云安全, 数据存储, 计算机硬件, 云计算, 外围设备, 人工智能, 云服务, 云平台, 测试计划, 网络攻击, 云存储, OSI 模型, 通用网络
初级 · 专项课程 · 3-6 个月

您将获得的技能: Google Workspace, Lightweight Directory Access Protocols, Active Directory, Gmail, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management
中级 · 课程 · 1-4 周

您将获得的技能: Control Panels, Cloud Hosting, User Accounts, File Management, System Configuration, Web Servers, Content Management, Safety and Security, User Interface (UI)
混合 · 课程 · 1-4 周

您将获得的技能: Package and Software Management, Linux Administration, File Systems, Linux, User Accounts, Operating System Administration, Linux Commands, User Provisioning, Unix, Bash (Scripting Language), Systems Administration, File Management, TCP/IP, Unix Shell, Data Storage, Unix Commands, Software Installation, General Networking, Command-Line Interface, IBM Cloud
高级设置 · 课程 · 1-3 个月