客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Zoho Corporation
您将获得的技能: Customer Relationship Management, Sales Management, Selling Techniques, Customer Relationship Management (CRM) Software, Sales Strategy, Sales Process, Sales, General Sales Practices, Sales Pipelines, Sales Prospecting, B2B Sales
初级 · 课程 · 1-3 个月

您将获得的技能: JSON, Restful API, HTML and CSS, Web Design, Cloud API, Hypertext Markup Language (HTML), Web Development, Cascading Style Sheets (CSS), Web Applications, Responsive Web Design, Real Time Data, Javascript
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies
初级 · 专项课程 · 3-6 个月

Arizona State University
您将获得的技能: Curiosity, Design Thinking, Innovation, Customer Analysis, Creative Thinking, Target Audience, Customer Insights, Market Research, Entrepreneurship, Problem Solving, Communication
初级 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Linux, Linux Administration, Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Systems Administration, Operating Systems, User Provisioning, Service Management, System Configuration, System Monitoring, Graphical Tools, File Management
攻读学位
中级 · 课程 · 1-4 周

Automatic Data Processing, Inc. (ADP)
您将获得的技能: 沟通策略, 员工参与, 道德标准与行为, 薪资处理, 薪酬管理, 人力资源信息系统(HRIS), 薪资管理, 合规管理, 持续改进流程, 工资单, 客户服务
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: 对象关系映射, JSON, 面向服务的架构, 数据持久性, 事务处理, 云计算架构, 弹簧框架, 单元测试, YAML, 模型-视图-控制器, 负载平衡, 网络服务, 企业应用管理, Spring Boot, Java 编程, 软件架构, 还原式 API, JUnit, 应用程序接口网关, 微服务
初级 · 专项课程 · 1-3 个月

HubSpot Academy
您将获得的技能: 客户分析, 建立客户关系, 销售策略, 销售, 一般销售做法, 销售流程, 内部销售, 需求评估, 咨询式销售, 探矿和鉴定, 销售培训, 沟通
初级 · 课程 · 1-4 周

Institut Mines-Télécom
您将获得的技能: 用户界面(UI), 三维资产, 原型设计, 增强现实, 全球定位系统, 增强现实与虚拟现实(AR/VR), 移动开发, 计算机视觉, 地理空间信息与技术, 安卓(操作系统), 图像分析
中级 · 课程 · 1-3 个月

您将获得的技能: Competitive Analysis, Customer Analysis, Miro AI, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Presentations, Product Knowledge, Marketing
初级 · 指导项目 · 不超过 2 小时

Google - Spectrum Sharing
您将获得的技能: Public Key Infrastructure, Wireless Networks, Technical Communication, Communication Systems, Network Infrastructure, Global Positioning Systems, System Configuration, Record Keeping, Verification And Validation, Technical Services, Data Entry, Data Validation
混合 · 课程 · 1-3 个月

IESE Business School
您将获得的技能: Operations Management, Process Improvement, Performance Improvement, Process Design, Inventory Management, Process Management, Business Operations, Operational Analysis, Organizational Strategy, Operational Efficiency, Inventory Management System, Business Process, Workflow Management, Strategic Decision-Making, Capacity Management
中级 · 课程 · 1-4 周