客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Kennesaw State University
您将获得的技能: 风险分析, 安全管理, 应急计划, 灾难恢复, 数据管理, 网络安全, 危机管理, 业务连续性, 事件响应, 计算机安全事件管理, Data Management, 商业风险管理, 网络攻击
初级 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 新兴技术, Network Protocol(网络协议, 增强现实与虚拟现实(AR/VR), 应用程序开发, 计算机视觉, 增强现实, 云服务, 用户界面(UI), 多媒体, 市场机遇, 视频制作, 网络基础设施, 内容管理, 市场分析
初级 · 课程 · 1-3 个月

Universidad Nacional Autónoma de México
您将获得的技能: Overcoming Objections, Negotiation, Active Listening, Communication, Relationship Building, Persuasive Communication, Customer Insights, Verbal Communication Skills, Empathy, Needs Assessment
混合 · 课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Social Media, LinkedIn, Facebook, Social Media Strategy, Social Network Analysis, Professional Networking, Digital Media Strategy, Cross-Channel Marketing, Business Strategies, Customer Engagement, Digital Communications
混合 · 课程 · 1-4 周

New York University
您将获得的技能: 网络架构, Network Protocol(网络协议, 防火墙, 威胁检测, 网络安全, Network Security, 基础设施安全, 代理服务器, 企业安全, TCP/IP, 网络攻击, 入侵检测和防御, Distributed Denial-Of-Service (DDoS) 攻击, 威胁建模
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: 病人沟通, 健康技术, 远程保健, LLM 申请, 自然语言处理, 生成式人工智能, 人工智能, ChatGPT, Prompt Engineering
初级 · 指导项目 · 不超过 2 小时

Microsoft
您将获得的技能: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Product Development, Product Strategy, Gap Analysis, Market Trend, Regulatory Requirements, Innovation
初级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Data-Driven Decision-Making, Data Analysis, Business Operations, Resource Allocation, Spreadsheet Software, Automation, Management Reporting, Project Controls, Workflow Management, Data Management
中级 · 指导项目 · 不超过 2 小时

IESE Business School
您将获得的技能: Strategic Marketing, Product Marketing, Marketing, Marketing Strategy and Techniques, Value Propositions, Promotional Strategies, Market Research, Branding, Market Analysis, Marketing Channel, Customer experience strategy (CX), Product Development, Customer Insights, Brand Awareness, Competitive Analysis, Business Intelligence
初级 · 课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: 周转资金, 新兴技术, 财务分析, 物流管理, 库存管理系统, 业务指标, 项目实施, 现金流量, 供应链系统, 金融报表, 供应链管理
攻读学位
中级 · 课程 · 1-4 周

National Taiwan University
您将获得的技能: Marketing Analytics, Social Media, Business Analytics, Market Analysis, Customer Insights, Financial Data, Banking, Business Intelligence, Big Data, Analytics, Data-Driven Decision-Making, Financial Services
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Power Apps Component Framework, Business Intelligence, Business Process Automation, Application Development, Data Integration, Performance Analysis, Application Design, Automation, Data Security, Data Store, Business Process, Computing Platforms, Microsoft Teams, Data Analysis Software
初级 · 专项课程 · 1-3 个月