客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Snowflake
您将获得的技能: Data Engineering, Data Pipelines, Database Management, Data Manipulation, Databases, Data Transformation, Extract, Transform, Load, Data Warehousing, Change Control, DevOps, Cloud Development, SQL, Data Integration, CI/CD, Application Development, Artificial Intelligence and Machine Learning (AI/ML), Role-Based Access Control (RBAC), Software Development Tools, Stored Procedure, Data Analysis
初级 · 专业证书 · 1-3 个月

University of California, Irvine
您将获得的技能: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Social Media Management, Interpersonal Communications, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
初级 · 专项课程 · 1-3 个月

SkillUp
您将获得的技能: Scrum(软件开发), 项目管理, 会议促进, 积压工作, 风险管理, Agile 方法论, 组织变革, 项目管理协会(PMI)方法, 冲刺计划, 用户故事, 项目风险管理, 冲刺回顾, 敏捷项目管理, 团队领导, 团队管理, 利益相关者的参与, 利益相关者管理, 沟通, 团队建设, 员工辅导
初级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 传播规划, 质量改进, 改善客户体验, 持续改进流程, 批判性思维和解决问题, 专业精神, 问责制, 适应, Agile 方法论, 决策, 解决问题, 沟通, 客户服务, 时间管理, 规划, 计划执行, 工作流程管理, 流程改进
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Large Language Modeling, AI Enablement, ChatGPT, LLM Application, Responsible AI, Generative AI, Organizational Strategy, OpenAI API, Strategic Leadership, Market Research, Trend Analysis, OpenAI, Business Strategy, Real Time Data, Governance, Data-Driven Decision-Making, Artificial Intelligence, Data Ethics, Team Management, Data Analysis
中级 · 专项课程 · 3-6 个月

University of Maryland, College Park
您将获得的技能: 产品战略, 价值主张, 目标市场, 构思, 需求评估, 产品开发, 产品管理, 产品要求, 用户体验, 产品改进, 新产品开发, 竞争分析, 用户反馈, 产品设计, 客户分析, 市场分析, 产品测试
初级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: Large Language Modeling, Customer Insights, ChatGPT, Branding, Design Thinking, Keyword Research, Search Engine Marketing, Pay Per Click Advertising, Brand Awareness, Brand Strategy, Digital Marketing, Marketing Design, Generative AI, Customer experience strategy (CX), Marketing Management, Marketing Strategy and Techniques, Personalized Service, Prompt Engineering, AI Personalization, Machine Learning
初级 · 专项课程 · 1-3 个月

University of Amsterdam
您将获得的技能: 物理学, 环境, 物理科学, 经济学, 生物学, 人类学, 古代历史, 文化多样性, 世界历史, 国际关系, 社会科学, 适应气候变化, 时间表
初级 · 课程 · 1-3 个月
IE Business School
您将获得的技能: Brand Strategy, Marketing Communications, Integrated Marketing Communications, Brand Management, Peer Review, Branding, Advertising, Product Lifecycle Management, Brand Loyalty, Brand Awareness, Customer experience strategy (CX), Competitive Analysis, Marketing, Product Management, Product Strategy, Revenue Management, Retail Management, Marketing Channel, Strategic Marketing, Merchandising
初级 · 专项课程 · 3-6 个月

您将获得的技能: Good Clinical Practices (GCP), Clinical Research, Clinical Trials, Clinical Research Ethics, Informed Consent, Clinical Data Management, Institutional Review Board (IRB), Patient Education And Counseling, Drug Development, Health Equity, Risk Management
初级 · 课程 · 1-4 周

您将获得的技能: Flutter (Software), Mobile Development, React Native, Apple iOS, Mobile Development Tools, iOS Development, Application Development, Back-End Web Development, User Story, Android Development, User Interface (UI), Cross Platform Development, Application Programming Interface (API), Software Development Tools, User Interface and User Experience (UI/UX) Design, Application Frameworks, UI Components, Application Deployment, Data Persistence, Figma (Design Software)
初级 · 专项课程 · 3-6 个月

University of Michigan
您将获得的技能: 原型设计, 以用户为中心的设计, 概念设计, 交互设计, 模型, 故事板, 构思, 用户故事, 用户体验设计, 可用性测试, 用户界面(UI), 线框设计, 用户研究
初级 · 课程 · 1-3 个月