客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Advancing Women in Tech
您将获得的技能: 客户洞察, 市场机遇, 创新, 产品战略, 竞争分析, 产品开发, 新产品开发, 产品路线图, 客户体验战略(CX), 产品管理, B2B 销售, 市场分析, 说服沟通, 产品生命周期管理, 产品要求, 技术产品管理
初级 · 课程 · 1-4 周

您将获得的技能: Patch Management, Microsoft Azure, Cloud Management, Identity and Access Management, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Cloud Deployment, Disaster Recovery, Virtual Machines, Kubernetes, Cloud Platforms, Role-Based Access Control (RBAC), Virtual Networking, Windows PowerShell, System Monitoring, Infrastructure as Code (IaC), Load Balancing
初级 · 专项课程 · 3-6 个月

Universiteit Leiden
您将获得的技能: 政策制定, 经济学, 管理, 计划评估, 环境政策, 研究方法, 公共政策, 政策分析, 移民法
中级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: 客户洞察, 创新, 商业策略, 市场调查, 客户分析, 新业务开发, 销售策略, 营销策划, 产品开发, 金融, 销售流程, 商业化, 创业, 业务规划, 工艺验证, 市场分析, 产品管理, 销售管道, 销售管理, 营销
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: 客户洞察, 生成式人工智能, 文案写作, A/B 测试, 广告, ChatGPT, Prompt Engineering, 内容创作, 社交媒体内容, 营销分析, 营销, 营销策略
初级 · 指导项目 · 不超过 2 小时

Corporate Finance Institute
您将获得的技能: Banking Services, Banking, Financial Analysis, Financial Statements, Retail Banking, Commercial Banking, Financial Services, Balance Sheet, Customer Analysis, Income Statement, Lending and Underwriting
初级 · 课程 · 1-3 个月

您将获得的技能: Process Mapping, Business Process Modeling, Business Analysis, Cloud-Native Computing, Identity and Access Management, Data Migration, Software Architecture, Stakeholder Analysis, Systems Design, Extract, Transform, Load, Systems Architecture, Stakeholder Management, Data Integration, Cybersecurity, Stakeholder Engagement, Release Management, Enterprise Architecture, Project Management, Software Testing, Information Technology
初级 · 专业证书 · 3-6 个月

IIMA - IIM Ahmedabad
您将获得的技能: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation Management, Digital Transformation, Transportation Operations, Logistics Management, Logistics, Business Technologies, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Order Fulfillment, Warehouse Management, Warehouse Operations, Operational Efficiency, Process Optimization, Strategic Thinking, Customer experience improvement
中级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 经济学, 市场份额, 竞争分析, 消费者行为, 社会经济学, 市场动态, 供应与需求, 公共政策, 市场分析
混合 · 课程 · 1-3 个月

Rice University
您将获得的技能: 生理学, 分子生物学, 生物化学, 细胞生物学, 免疫学, 生物学
中级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Social Media Management, Interpersonal Communications, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
初级 · 专项课程 · 1-3 个月