客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Apache Hadoop, Apache Hive, Big Data, Database Design, Extensible Markup Language (XML), Databases, JSON, Data Processing, Data Warehousing, Distributed Computing, Data Analysis, Scalability, Case Studies, Economics, Policy, and Social Studies, Analytics, Data Pipelines, Query Languages, Social Media, Data Cleansing, Data Integration
中级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 消费者行为, 成本管理, 资源分配, 供应与需求, 市场动态, 经济学, 税收, 商业经济学, 生产管理, 价格谈判
攻读学位
中级 · 课程 · 1-3 个月

您将获得的技能: Splunk, Dashboard, Business Intelligence, Scatter Plots, Data Visualization Software, Data-Driven Decision-Making, Software Installation, Graphing, Real Time Data, Trend Analysis, Event Monitoring, Transaction Processing, Anomaly Detection, System Configuration, Correlation Analysis, Statistical Analysis, Data Manipulation
混合 · 课程 · 1-3 个月

您将获得的技能: Application Lifecycle Management, Power Platform CLI, CI/CD, Continuous Integration, Microsoft Power Platform, Continuous Delivery, Software Development Life Cycle, Application Deployment, Azure DevOps, Microsoft Azure, Configuration Management, Multi-Tenant Cloud Environments, Version Control, Data Import/Export, YAML, Data Science
初级 · 课程 · 3-6 个月

您将获得的技能: CI/CD, Microsoft Azure, Data Lakes, Microsoft Power Platform, Azure Synapse Analytics, Data Pipelines, Analytics, Data Governance, Advanced Analytics, Data Security, Data Analysis Expressions (DAX), Data Management, Power BI, Microsoft Excel, Exploratory Data Analysis, Apache Spark, Application Deployment, SQL, Governance, Version Control
中级 · 课程 · 1-4 周

您将获得的技能: Power BI, Data Modeling, Data Storytelling, Business Intelligence, Interactive Data Visualization, Data Analysis Expressions (DAX), Dashboard, Data Transformation, Data Presentation, Data Visualization Software, Extract, Transform, Load, Cloud Deployment, Data Cleansing, Data Import/Export, Management Reporting
初级 · 课程 · 1-3 个月

您将获得的技能: Data Storytelling, Predictive Analytics, Data Presentation, Responsible AI, Predictive Modeling, Strategic Decision-Making, Data-Driven Decision-Making, Business Intelligence, Data Visualization, Decision Making, Artificial Intelligence and Machine Learning (AI/ML), Scikit Learn (Machine Learning Library), Business Marketing, Natural Language Processing, Text Mining, Python Programming, Reinforcement Learning, Data Security, Network Analysis, Security Awareness
初级 · 课程 · 1-4 周

您将获得的技能: Apache Hadoop, Big Data, Database Design, Data Processing, Distributed Computing, Scalability, Data Pipelines, Data Warehousing, Query Languages, Data Cleansing, Data Transformation, Data Management, Analytics, Business Intelligence
混合 · 课程 · 1-4 周

您将获得的技能: Search Engine Optimization, Consumer Behaviour, Case Studies, Marketing, Web Analytics and SEO, Marketing Strategies, Process Improvement and Optimization, Digital Advertising, Digital Marketing, Target Audience, Marketing Effectiveness, Competitive Analysis, Keyword Research, Market Opportunities, Business Strategy, Content Strategy, Strategic Thinking, Advertising, Brand Strategy, Market Analysis
初级 · 专项课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: Competitive Intelligence, Demand Planning, Strategic Sourcing, Competitive Analysis, Customer Demand Planning, Data Storytelling, Procurement, Supplier Management, Supply Chain, Regression Analysis, Supplier Performance Management, Inventory Control, Business Analytics, Data Collection, Supply Management, Supply Chain Management, Business Intelligence, Materials Management, Strategic Decision-Making, Data Analysis
初级 · 专项课程 · 3-6 个月

您将获得的技能: Responsible AI, Containerization, Prompt Engineering, AI Orchestration, Scalability, AI Workflows, Application Deployment, Kubernetes, Agentic Workflows, Azure Active Directory, System Monitoring, LangChain, Generative AI Agents, Microservices, Microsoft Azure, Artificial Intelligence, Distributed Computing, Serverless Computing, Natural Language Processing, Reinforcement Learning
中级 · 专业证书 · 3-6 个月

您将获得的技能: Data Storytelling, Dashboard, Data Visualization, Key Performance Indicators (KPIs), System Monitoring, Performance Analysis, Data Visualization Software, Business Intelligence, Performance Metric, Continuous Monitoring, Budget Management, Cost Management, Decision Making
中级 · 课程 · 1-4 周