客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Splunk, Lightweight Directory Access Protocols, System Monitoring, Scripting, Dashboard, Business Intelligence, Scatter Plots, Pivot Tables And Charts, Servers, Data Visualization Software, Data-Driven Decision-Making, Software Installation, Role-Based Access Control (RBAC), Data Analysis Expressions (DAX), Data Pipelines, Authentications, Unstructured Data, Data Visualization, Windows Servers, Network Troubleshooting
初级 · 专项课程 · 3-6 个月

您将获得的技能: Cloud Computing Architecture, Google Cloud Platform, Cloud Security, Cloud Computing, Digital Transformation, Application Programming Interface (API), Model Deployment, Public Cloud, Data Pipelines, Cloud Infrastructure, Artificial Intelligence and Machine Learning (AI/ML), Data Management, Virtualization and Virtual Machines, Microservices, Containerization, Machine Learning
初级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: OSI Models, Network Architecture, Computer Networking, TCP/IP, Network Protocols, General Networking, Network Infrastructure, Wireless Networks, Network Routing, Local Area Networks, Network Security, Virtual Local Area Network (VLAN), Load Balancing, Wide Area Networks, Cloud Computing
初级 · 课程 · 1-3 个月

您将获得的技能: Stakeholder Engagement, Communication Planning, Stakeholder Communications, User Story, Project Coordination, Requirements Analysis, Milestones (Project Management), Project Management Software, Business Analysis, Kanban Principles, Waterfall Methodology, Risk Management, Communication, Product Lifecycle Management, Prioritization
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Security, Encryption, Network Security, Cloud Platforms, AI Security, Identity and Access Management, DevSecOps, Cloud Computing, Cloud Infrastructure, Infrastructure Security, Zero Trust Network Access, IT Security Architecture, Amazon S3, Data Security, Multi-Cloud, Data Storage, AWS Identity and Access Management (IAM), Microsoft Azure, Cloud Storage, Data Encryption Standard
初级 · 课程 · 3-6 个月

您将获得的技能: Splunk, Pivot Tables And Charts, Data Analysis Expressions (DAX), Unstructured Data, Data Visualization Software, Data Modeling, Dashboard, Text Mining, Data Wrangling, Taxonomy, Management Reporting, Data Integration, Data Transformation, Workflow Management, Statistical Reporting, Data Manipulation, Event Monitoring, Continuous Monitoring, Role-Based Access Control (RBAC), Scheduling
混合 · 课程 · 1-3 个月

您将获得的技能: Content Marketing, Digital Media Strategy, AI Personalization, Marketing Analytics, Customer Insights, Market Intelligence, Ethical Standards And Conduct
高级设置 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Data Security, Google Cloud Platform, Enterprise Architecture, Generative AI Agents, Application Deployment, AI Enablement, Solution Architecture, Enterprise Security, Large Language Modeling, Data Integration, Text Mining
初级 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Scrum(软件开发), 冲刺回顾, 项目风险管理, 精益方法, 用户故事, 测试驱动开发(TDD), 冲刺计划, 积压工作, DevSecOps, 敏捷项目管理, 管理报告, Scaled Agile 框架, 风险管理, 敏捷产品开发, Devops, 行为驱动开发, Agile 方法论, 持续集成, Kanban 原则, 敏捷软件开发
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Cloud Management, Identity and Access Management, Google Cloud Platform, Cloud Computing, Cloud Deployment, Cloud Solutions, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring
中级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: Network Troubleshooting, Hybrid Cloud Computing, Telecommunications, Collaboration, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, User Provisioning, Virtual Private Networks (VPN), Network Support, Cloud Deployment, Cloud-Based Integration, Firewall, Network Performance Management, Network Administration, Session Initiation Protocols, System Configuration, Network Monitoring, Identity and Access Management, Administration, Product Management
初级 · 专项课程 · 3-6 个月

您将获得的技能: Sprint Planning, User Story, Project Estimation, Scrum (Software Development), Agile Project Management, Agile Methodology, Forecasting, Jira (Software), Project Management Software, Stakeholder Communications
初级 · 课程 · 1-4 周