客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。
University of Illinois Urbana-Champaign
您将获得的技能: 财务会计, 收益表, 应收账款, 会计, 资产负债表, 权责发生制会计, 会计记录, 财务报告, 收入确认, 现金流量, 金融报表, 公认会计原则(GAAP), 库存会计
攻读学位
初级 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: 监管事务, 环境问题, 新兴技术, 客户体验战略(CX), 金融监管, 电力系统, 客户参与, 分析, 技术战略, 电气安全, 能源与公用事业, 可持续系统
初级 · 课程 · 1-3 个月

您将获得的技能: Splunk, Pivot Tables And Charts, Data Analysis Expressions (DAX), Unstructured Data, Data Visualization Software, Data Modeling, Dashboard, Text Mining, Data Wrangling, Taxonomy, Management Reporting, Data Integration, Data Transformation, Workflow Management, Statistical Reporting, Data Manipulation, Event Monitoring, Continuous Monitoring, Role-Based Access Control (RBAC), Scheduling
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Deepseek, LangChain, Generative AI, LLM Application, Tool Calling, AI Workflows, AI Orchestration, Prompt Engineering, Automation, Data Integration, Cross Platform Development, Systems Integration
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 在线广告, 数据收集, 营销策略, 搜索引擎优化, 网络分析和 SEO, 营销分析, 性能分析, 电子邮件营销, 数字化营销, 消费者行为, 广告活动, 客户分析, 网页内容, 关键词研究, 关键绩效指标 (KPI), 营销活动经理
初级 · 课程 · 1-3 个月

您将获得的技能: 3D Modeling, 3D Assets, Computer Graphics, Visualization (Computer Graphics), Virtual Environment
中级 · 课程 · 3-6 个月

您将获得的技能: Data Modeling, Power BI, Data Manipulation, Data Literacy, Database Design, Data Transformation, Data Integration, Star Schema, Data Cleansing, Relationship Building
初级 · 课程 · 1-4 周

您将获得的技能: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Telephone Skills, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Customer experience improvement, Operational Efficiency, Salesforce, Operational Excellence, Business, Case Studies, Cloud-Based Integration, Amazon Web Services, Systems Integration, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周

您将获得的技能: ASP.NET, Cloud Deployment, Application Deployment, Microsoft Azure, Multi-Tenant Cloud Environments, Cloud Applications, Full-Stack Web Development, User Interface (UI) Design, PostgreSQL, Web Applications, User Interface (UI), Object-Relational Mapping, Database Development, Cloud Services, Database Management, Development Environment, Authentications
中级 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: 商业智能, 关系数据库, 仪表板, 数据仓库, 数据库管理, 微策略, 业务流程管理, 决策支持系统, 绩效衡量, 数据整合, 数据建模, Data Governance, SQL, 商业分析, 星形模式, Oracle 数据库, 数据可视化, 数据库设计, 摘录, 数据库管理系统
高级设置 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft Copilot, Forecasting, Revenue Forecasting, Sales Strategy, Sales Presentation, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Time Series Analysis and Forecasting, Responsible AI, Sales, Sales Pipelines, Data Ethics, Taking Meeting Minutes, Microsoft Teams, Email Automation, Customer Insights, Data Quality, AI Product Strategy
初级 · 专项课程 · 1-3 个月