客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 无服务器计算, Virtual Machine, 云部署, 云平台, 云计算, 云基础设施, 新兴技术, 混合云计算, 云计算架构, 云存储, 云服务, 微服务, Devops, 云安全
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, 无服务器计算, Virtual Machine, 应用程序开发, 身份和访问管理, 可扩展性, 生成式 AI 代理, 虚拟网络化, 应用程序部署, 云计算, 网络基础设施, 云基础设施, 数据存储技术, 云存储, Kubernetes, 云服务, Google 云端平台, 集装箱化, 云计算架构
初级 · 课程 · 1-3 个月

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Business Communication, Strategic Communication, Emotional Intelligence, Crisis Management, Solution Delivery
中级 · 课程 · 1-3 个月

Meta
您将获得的技能: 交互设计, React Native, SQL, 用户体验, 用户界面(UI), 用户体验设计, React.js, Jest(JavaScript 测试框架), 可用性测试, 版本控制, 网络开发工具, Javascript, Unix 命令, 还原式 API, 移动开发, 角色(用户体验), 设计研究, GitHub, Git(版本控制系统), 用户研究
初级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 数据科学, 数据驱动的决策制定, 数据扫盲, 深度学习, 机器学习, 人工智能, 云计算, 大数据, 数据分析, 数字化转型, 数据挖掘
初级 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Network Performance Management, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Transfer Learning, AI Personalization, Generative AI, Artificial Intelligence, Telecommunications, Network Architecture, Computer Networking, Emerging Technologies, Generative AI Agents, Wireless Networks, Digital Communications, Network Protocols, System Design and Implementation, Communication
高级设置 · 课程 · 1-3 个月

您将获得的技能: Computer Networking, Network Troubleshooting, TCP/IP, Network Architecture, Network Protocols, OSI Models, Network Routing, Network Infrastructure, Dynamic Host Configuration Protocol (DHCP), Virtual Private Networks (VPN), Network Security, Wireless Networks, Network Model, Data Integrity
初级 · 课程 · 1-3 个月

您将获得的技能: 云 Native 计算, Prompt Engineering, Node.JS, 软件开发生命周期, Django (网络框架), 云部署, 工程软件, 云计算, Istio, 数据导入/导出, 超文本标记语言(HTML), Kubernetes, 服务器端, 软件架构, CI/CD, React Redux, 响应式网页设计, Git(版本控制系统), 还原式 API, 云计算架构
攻读学位
初级 · 专业证书 · 3-6 个月

Rutgers the State University of New Jersey
您将获得的技能: 物流, 客户服务, 仓库管理, 库存管理系统, Operator 的运营成本, 供应链管理, 交通运输, 运输业务, 库存和仓储, 供应链
初级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Prompt Patterns, Excel Macros, Excel Formulas, Data Synthesis, Microsoft Excel, LLM Application, Productivity, Infographics, OpenAI, Data Visualization, AI Enablement, Spreadsheet Software, Data Analysis, Generative AI, Artificial Intelligence, Data Cleansing
初级 · 专项课程 · 1-3 个月