客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Palo Alto Networks
您将获得的技能: 云安全, Network Security, 恶意软件保护, 系统配置, 网络安全, Authentication, 密码学, 云计算, AI 安全, 端点安全, 软件即服务, 网络攻击, 防火墙, 零信任网络访问ibility, 威胁建模
中级 · 课程 · 1-3 个月

Meta
您将获得的技能: 网络分析, Google Analytics(分析), 数据收集, 个人身份信息, 营销分析, 数据驱动的决策制定, 应用编程接口 (API), 客户数据管理, 营销, 信息隐私, 市场数据, 数据整合, 广告, 数据分析, 应用程序接口网关, 数字化营销
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: 客户洞察, 创新, 商业化, 市场调查, 营销, 工艺验证, 商业策略, 产品开发, 创业, 金融, 客户分析, 营销策划, 销售管道, 新业务开发, 市场分析, 销售策略, 业务规划, 产品管理, 销售管理, 销售流程
初级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Responsible AI, Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, Google Cloud Platform, AI Enablement, Google Workspace, AI Orchestration, Agentic systems, Customer experience improvement, AI Workflows, Productivity Software, Retrieval-Augmented Generation, Tool Calling, Cloud Computing, Artificial Intelligence, Business Solutions, Cloud Infrastructure, Collaboration
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Prompt Engineering, Responsible AI, Google Gemini, Generative AI, Google Cloud Platform, Google Workspace, AI Enablement, AI Workflows, AI Orchestration, AI Product Strategy, AI Security, Agentic Workflows, Large Language Modeling, Unstructured Data, Cloud Platforms, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Cloud Computing, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Content Performance Analysis, Google Gemini, Generative AI, Content Strategy, Content Marketing, AI Workflows, ChatGPT, Google Analytics, AI Product Strategy, Responsible AI, Content Creation, Metadata Management, Customer Insights, Market Intelligence, Ethical Standards And Conduct
初级 · 专项课程 · 3-6 个月

Cisco Learning and Certifications
您将获得的技能: OSI Models, Network Security, Network Protocols, Network Performance Management, Network Architecture, Network Monitoring, Role-Based Access Control (RBAC), Network Troubleshooting, Computer Networking, Network Administration, TCP/IP, Network Planning And Design, Cybersecurity, Routing Protocols, Firewall, Network Routing, Network Analysis, IT Infrastructure, Cloud Computing, Automation
初级 · 专项课程 · 3-6 个月

Real Madrid Graduate School Universidad Europea
您将获得的技能: Data Presentation, Matplotlib, Data Synthesis, Probability Distribution, Data Processing, Data Integration, Data Literacy, Performance Analysis, Exploratory Data Analysis, Statistical Analysis, Probability, Applied Machine Learning, Analysis, Image Analysis, Descriptive Analytics, AI Enablement, Business Analytics, Statistical Methods, Data Collection, Machine Learning
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Cloud Management, Identity and Access Management, Google Cloud Platform, Cloud Computing, Cloud Deployment, Cloud Solutions, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring
中级 · 课程 · 1-3 个月

您将获得的技能: Sprint Planning, User Story, Project Estimation, Scrum (Software Development), Agile Project Management, Agile Methodology, Forecasting, Jira (Software), Project Management Software, Stakeholder Communications
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Microsoft Copilot, AI Workflows, AI Enablement, Generative AI Agents, Model Deployment, No-Code Development, Performance Tuning, Business Logic, Application Deployment, Scalability, Data Integration, User Feedback
中级 · 课程 · 1-4 周