
Knowledge Accelerators
您将获得的技能: 客户支持, 技术支持与服务, 用户关系管理, 流程管理, 解决客户投诉, 客户参与, 服务台支持, 批判性思维和解决问题, 人际沟通, 问候客户, 改善客户体验, 同理心, 客户服务, 解决问题, 沟通
初级 · 课程 · 1-3 个月
您将获得的技能: Compensation Management, Compensation Analysis, Compensation Strategy, Compensation and Benefits, Legal Technology, People Analytics, Data-Driven Decision-Making, Benchmarking, Labor Compliance, Data Ethics, Generative AI, Employee Retention, Analysis, Data Visualization, Operational Efficiency
中级 · 课程 · 1-4 周

您将获得的技能: Object Oriented Programming (OOP), Python Programming, Computer Programming, Programming Principles, Computational Thinking, Scripting Languages, Scripting, Data Structures, Debugging
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 桌面支持, 技术交流, 专业发展, 系统支持, 技术支持与服务, 专业网络, 服务台支持, 面试技巧, 语言交流技能, 解决问题, 技术支持, 专业精神, 沟通
混合 · 课程 · 1-4 周

您将获得的技能: 云计算, 操作系统, 网络故障排除, 计算机硬件, 网络安全, 服务台支持, 系统支持, 通用网络, 问题跟踪, 技术支持, 云服务, 客户服务, 硬件故障排除, 数据存储
中级 · 课程 · 1-3 个月

Stanford University
您将获得的技能: 医务社会工作, 护理与病人关怀, 社会心理评估, 临床评估, 家庭支持, 患者教育与支持, 家长沟通, 儿童健康, 疼痛管理, 病人沟通, 社会工作, 临终关怀, 以患者为中心的护理, 护理, 儿童发展, 压力管理, 家庭治疗, 与儿童一起工作, 儿科, 患者宣传
初级 · 课程 · 1-3 个月

您将获得的技能: Cyber Threat Intelligence, Malware Protection, Personally Identifiable Information, Threat Detection, Threat Management, Cybersecurity, Cyber Attacks, Vulnerability Scanning, Information Privacy, Data Security, Security Awareness, Human Factors (Security), User Accounts
初级 · 课程 · 1-4 周

Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
中级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户支持, Prompt Engineering, 自助服务技术, 改善客户体验, ChatGPT, 客户参与, 生成式人工智能, 提高绩效, 性能分析, 客户服务, 个性化服务, AI 个性化服务
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周