客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Generative AI Agents, Prompt Engineering, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Workflows, Organizational Strategy, Tool Calling, Google Cloud Platform, Large Language Modeling, Change Management, Customer Engagement
初级 · 课程 · 1-3 个月

您将获得的技能: Load Balancing, Virtual Networking, Google Cloud Platform, Network Performance Management, Hybrid Cloud Computing, Cloud Management, Scalability, TCP/IP, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks
中级 · 课程 · 1-4 周

您将获得的技能: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Process Analysis, Process Optimization, Cloud Deployment, Site Reliability Engineering, Project Implementation, Cost Reduction, Business Requirements, Resource Utilization
高级设置 · 课程 · 1-3 个月

您将获得的技能: Virtual Networking, Network Monitoring, Google Cloud Platform, General Networking, Network Infrastructure, Cloud Infrastructure, Network Troubleshooting, Network Performance Management, System Monitoring, Public Cloud, Virtual Machines, Service Level
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Data Pipelines, Dataflow, Apache Airflow, Extract, Transform, Load, Data Quality, Data Lakes, PySpark, Data Warehousing, Google Cloud Platform, Workflow Management, Apache Spark, Data Integration, Apache Hadoop, Big Data, Data Processing, Business Intelligence Software, Data Transformation, Cloud Storage
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Cloud-Native Computing, Cloud Applications, Application Deployment, Google Cloud Platform, Infrastructure as Code (IaC), Containerization, Application Performance Management, Platform As A Service (PaaS), Kubernetes, Cloud Computing, Continuous Deployment, Serverless Computing, Performance Tuning, Debugging
中级 · 课程 · 1-3 个月

您将获得的技能: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Cloud Computing Architecture, Cloud Computing, General Networking, Network Infrastructure, Network Architecture, Wide Area Networks, Network Security
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Private Cloud, Virtual Machines, VMware ESX Servers, Google Cloud Platform, Virtual Networking, Cloud Infrastructure, Hybrid Cloud Computing, vCenter Server, Cloud Computing, Cloud Management, Cloud Storage, Cloud Services, General Networking
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Google Cloud Platform, Big Data, Jupyter, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), SQL, Model Evaluation, Natural Language Processing
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Proxy Servers, Network Monitoring, Intrusion Detection and Prevention, Google Cloud Platform, Firewall, Cloud Security, Network Troubleshooting, Infrastructure Security, Identity and Access Management, Threat Detection, Cloud Infrastructure
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Big Data, Customer Relationship Management, SQL, Artificial Intelligence and Machine Learning (AI/ML), Data Processing, Data Analysis
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: AI Security, Google Gemini, Cloud Security, Generative AI, Security Controls, Google Cloud Platform, Cloud Computing, Application Deployment, Security Engineering
初级 · 课程 · 1-4 周