客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Data Pipelines, Data Processing, Google Cloud Platform, Data Infrastructure, Data Architecture, Data Integration, Data Storage, Data Management, Cloud Storage, Data Analysis, Automation
高级设置 · 课程 · 1-3 个月

您将获得的技能: Data Mapping, Extract, Transform, Load, Data Validation, Workflow Management, JSON, Fraud detection, Extensible Markup Language (XML), Metadata Management, Process Design, Data Integration, Data Cleansing, Data Transformation, Data Pipelines, Data Processing, Data Modeling, Data Analysis
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Customer Relationship Management, Generative AI, Applied Machine Learning, Big Data, Predictive Modeling, Query Languages, Data Analysis
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Firewall, Threat Modeling, Network Security, Cloud Security, Network Administration, Cloud Computing, Security Controls
中级 · 课程 · 1-4 周

您将获得的技能: Change Management, Organizational Change, Training and Development, Business Workflow Analysis, Google Workspace, Process Development, Customer Success Management, Organizational Effectiveness, Stakeholder Engagement, Communication, Needs Assessment
中级 · 课程 · 1-3 个月

您将获得的技能: Cloud Applications, Cloud Development, Application Development, Cloud API, API Gateway, Cloud-Based Integration, Application Programming Interface (API), Serverless Computing, Authentications, Identity and Access Management, Event-Driven Programming, Node.JS, Microservices, Authorization (Computing)
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Looker (Software), Data-Driven Decision-Making, Data Transformation, Analytics, Data Manipulation, Data Analysis, Big Data, Google Cloud Platform, Data Processing, Dashboard, Data Visualization Software, Business Intelligence, Cloud Storage, Exploratory Data Analysis, Data Storage, Data Warehousing, SQL
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Workspace, Collaborative Software, Productivity Software, Application Deployment, Knowledge Transfer, OAuth, API Gateway, LLM Application, Enterprise Application Management, Data Integration, Information Architecture, Operational Efficiency, Identity and Access Management
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Gemini, Google Workspace, Productivity Software, Application Programming Interface (API), OAuth, Identity and Access Management, Generative AI Agents, Data Integration, Brainstorming, Data Store
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Looker (Software), Data-Driven Decision-Making, Data Analysis, Analytics, Google Cloud Platform, Data Visualization, Big Data, Data Visualization Software, Business Intelligence, Dashboard, Cloud Storage, SQL, Data Warehousing
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Vulnerability Management, Vulnerability Assessments, Threat Detection, Threat Management, Cloud Security, Risk Management Framework, Multi-Cloud, Enterprise Security, Cloud Platforms, Software As A Service
中级 · 课程 · 1-4 周