客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Negotiation, Overcoming Objections, Customer Relationship Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Customer Relationship Building, Influencing, Stakeholder Engagement, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Dashboard
中级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Performance Measurement, Business Analysis, Business Strategy, Accounting, Business Communication, Organizational Strategy, Product Lifecycle Management, Innovation, Marketing Analytics, Marketing, Data Analysis, Consumer Behaviour
初级 · 课程 · 1-3 个月


Coursera
您将获得的技能: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support
初级 · 课程 · 1-4 周

您将获得的技能: Image Analysis, Cloud Deployment, Tensorflow, Amazon Web Services, Convolutional Neural Networks, Model Deployment, Application Development, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Computer Vision, Data Preprocessing
混合 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Threat Detection, Infrastructure Security, Software-Defined Networking, Network Performance Management, Network Architecture, Network Planning And Design, Network Security, Cloud-Based Integration, Network Administration, Network Routing, Wide Area Networks, Network Monitoring, Disaster Recovery, Virtual Networking, Performance Tuning, General Networking, Network Engineering, Internet Of Things, Computer Networking, Local Area Networks
初级 · 专项课程 · 1-3 个月

您将获得的技能: Process Mapping, Process Analysis, Business Operations, Business Process, Operations Management, Business Process Improvement, Operational Efficiency, Technology Strategies, Business Development, Growth Strategies, Customer experience improvement, Business Strategy, Competitive Analysis
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Pinterest, Content Creation, Marketing Materials, Business Intelligence, Social Media, Brand Awareness, User Accounts, Account Management, Graphic Design, Digital Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Instagram, Drive Engagement, Customer Engagement, Social Media, Social Media Content, Social Media Strategy, Community Development, Content Development and Management
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Infrastructure, Infrastructure As A Service (IaaS), Google Cloud Platform, Virtual Networking, Cloud Computing Architecture, Cloud Computing, Virtual Machines, General Networking, Network Architecture, Firewall, Command-Line Interface, Cloud Security
中级 · 课程 · 1-4 周

您将获得的技能: Artificial Intelligence and Machine Learning (AI/ML), Google Cloud Platform, Responsible AI, Data Quality, Cloud API, Big Data, Applied Machine Learning, Business Intelligence, Model Deployment, Natural Language Processing, Predictive Analytics
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Personalized Service, Marketing Materials, Content Creation, Branding
初级 · 指导项目 · 不超过 2 小时