
您将获得的技能: Cyber Threat Intelligence, Malware Protection, Personally Identifiable Information, Threat Detection, Threat Management, Cybersecurity, Cyber Attacks, Vulnerability Scanning, Information Privacy, Data Security, Security Awareness, Human Factors (Security), User Accounts
初级 · 课程 · 1-4 周

您将获得的技能: 技术支持, 网络安全, 问题跟踪, 网络故障排除, 计算机硬件, 数据存储, 系统支持, 云计算, 通用网络, 服务台支持, 云服务, 客户服务, 硬件故障排除, 操作系统
中级 · 课程 · 1-3 个月

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 医疗程序和 Regulator, 个人身份信息, Encryption, 患者安全, 云计算, 医疗隐私, 医疗记录, 健康信息管理, 信息隐私, 遵守《健康保险便携性和责任法案》(HIPAA), 数据安全, 安全意识, 医疗保健, 网络攻击
初级 · 课程 · 1-4 周

您将获得的技能: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, System Configuration, Technical Support, General Networking, Data Storage, Data Management, Network Administration, Computer Networking, Encryption
中级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI, Sales, Sales Enablement, Productivity, AI Orchestration, Large Language Modeling, ChatGPT, Generative AI Agents, AI Enablement, AI Personalization, LLM Application, Innovation, Operational Efficiency, Artificial Intelligence, Operations Management, Automation, Ideation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 流程管理, 人际沟通, 改善客户体验, 客户支持, 客户参与, 技术支持与服务, 沟通, 问候客户, 用户关系管理, 解决问题, 客户服务, 批判性思维和解决问题, 服务台支持, 解决客户投诉, 同理心
初级 · 课程 · 1-3 个月

您将获得的技能: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: Infant Care, Child Health, Nutrition Education, Maternal Health, Motivational Interviewing, Nutrition and Diet, Patient Education And Counseling, Caregiving, Mental Health, Family Support, Stress Management, Cultural Responsiveness, Cultural Sensitivity
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Hardware Troubleshooting, Networking Hardware, Desktop Support, USB, Data Storage, Hardware Architecture, System Configuration, Peripheral Devices, Data Storage Technologies, General Networking, Operating Systems, Display Devices
初级 · 课程 · 1-4 周

Yale University
您将获得的技能: 自我意识, 课堂管理, 建立关系, 学生支持与服务, 压力管理, 文化响应, 个人发展, 同理心
初级 · 课程 · 1-3 个月