客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Board Infinity
您将获得的技能: Stress Management, Mindfulness, Personal Development, Mental Concentration, Emotional Intelligence, Self-Awareness, Collaboration, Resilience, Communication, Productivity, Professional Development, Organizational Development, Leadership Studies
初级 · 课程 · 1-4 周

您将获得的技能: Role-Based Access Control (RBAC), Cloud Management, Application Lifecycle Management, Capacity Management, Application Performance Management, Virtual Networking, API Gateway, Scalability, Large Language Modeling
中级 · 课程 · 3-6 个月

Board Infinity
您将获得的技能: Interviewing Skills, Employee Training, Workplace inclusivity, Management Training And Development, Talent Recruitment, Training and Development, Diversity Awareness, Recruitment Strategies, Talent Acquisition, Talent Sourcing, Active Listening, Communication, Cultural Sensitivity
中级 · 课程 · 1-4 周

SAP
您将获得的技能: 客户分析, 产品战略, 商业研究, 系统思考, 解决方案交付, 项目实施, 建立关系, Agile 方法论, 关系管理, 业务咨询, 项目管理, 设计思维, 数字化转型, 瀑布法, 公司名称, 业务转型, 建立融洽关系, 咨询, 技术咨询, 协商方法
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Billing & Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Technology Strategies, IT Management, Operational Efficiency, Contract Management, Information Technology, Business Transformation, Digital Transformation, Enterprise Architecture, Risk Management, Governance, Operational Analysis, Service Management, Technology Solutions, Business Strategy, Compliance Management, Service Design, Strategic Planning
中级 · 课程 · 1-3 个月

Università Bocconi
您将获得的技能: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Product Development, Market Research, Presentations, Value Propositions, Business Strategy, Market Analysis, Customer Insights, User Research, Competitive Analysis, Lean Methodologies, Interviewing Skills
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 计算机安全事件管理, 网络安全, 操作系统, Encryption, MITRE ATT&CK 框架, 威胁管理, Authentication, 安全信息与事件管理(SIEM), 漏洞扫描, 云安全, 计算机系统, Azure 活动目录, 数据管理, 系统测试, 云计算, 威胁建模, 渗透测试, Network Security, 安全测试, 活动目录
初级 · 专业证书 · 3-6 个月

Board Infinity
您将获得的技能: Social Media Content, Content Performance Analysis, Brand Awareness, Social Media Strategy, Brand Management, Performance Analysis, Instagram
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Mindfulness, Stress Management, Composure, Personal Development, Emotional Intelligence, Resilience, Self-Awareness, Mental Health, Mental Concentration, Respiration, Physiology, Neurology
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

University of Illinois Urbana-Champaign
您将获得的技能: 云基础设施, 中间件, 分布式计算, 云计算架构, 基础设施即服务(IaaS), Apache Spark, 网络架构, Apache Hadoop, 云计算, 云平台, 云服务, 数据存储, 文件系统, 计算机网络, 大数据, Apache Mahout, 云存储, NoSQL, 云应用, 软件定义网络
中级 · 专项课程 · 3-6 个月