客户解析课程可以帮助您学习数据收集技术、客户细分、预测建模和绩效衡量。您可以通过数据驱动的洞察力,掌握解读客户行为、优化营销策略和提升客户体验的技能。许多课程都会介绍 Google Analytics、Tableau 和 SQL 等工具,这些工具支持数据解析和趋势可视化,为业务决策提供依据。

CVS Health
您将获得的技能: 呼叫中心经验, 冲突管理, 客户支持, 沟通, 建立客户关系, 呼出电话, 降级技巧, 解决客户投诉, 面试技巧, 解决问题, 专业精神, LinkedIn, 客户服务, 呼入电话
初级 · 课程 · 1-4 周

University of California San Diego
您将获得的技能: Algorithm, 网络分析, 可扩展性, 大数据, 数据管理, 数据库设计, Query 语言, 分析, 计算平台, 分布式计算, 图论, 无监督学习
混合 · 课程 · 1-3 个月

University of Illinois at Urbana-Champaign
您将获得的技能: Data Visualization, Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Credit Risk, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Revenue Recognition, Financial Auditing, Entrepreneurship, Data Governance, Generative AI, Financial Market, Statistical Inference, Strategic Decision-Making
提供的学分
研究生证书 · 6-12 个月

Pontificia Universidad Católica de Chile
您将获得的技能: Large Language Modeling, Customer Analysis, Data Ethics, Descriptive Analytics, People Analytics, Revenue Management, FinTech, Model Evaluation, Web Scraping, Social Network Analysis, Time Series Analysis and Forecasting, Predictive Analytics, Biostatistics, Social Determinants Of Health, Gerontology, Data Visualization, Risk Analysis, Bayesian Statistics, Digital Transformation, Data Mining
获得学位
学位 · 1-4 年

University of Virginia Darden School Foundation
您将获得的技能: Prompt Engineering, 改善客户体验, 自助服务技术, 个性化服务, 客户支持, AI 个性化服务, ChatGPT, 客户参与, 生成式人工智能, 提高绩效, 性能分析, 客户服务
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Dashboard, Data Visualization Software, Tableau Software, Data Visualization, Interactive Data Visualization, Data Storytelling, Data Presentation, Data Analysis, Geospatial Mapping, Histogram, Advanced Analytics, Spatial Analysis, Scatter Plots, Data Science, Data Manipulation, Data Import/Export, Business Analytics, Marketing Analytics, Analytics, Forecasting
初级 · 专项课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Python 程序设计, 财务审计, 新兴技术, 内部控制, 信息及相关技术控制目标 (COBIT), 欺诈检测, 会计, Pandas(Python 软件包), Data Governance, 数据完整性, 数据管理, 数据分析, 分析, 自然语言处理, 旁听, GitHub, 数据质量, 自动化, 财务软件, 内部审计
攻读学位
中级 · 课程 · 1-4 周
LearnQuest
您将获得的技能: 可扩展性, 数据处理, 数据分析, 云基础设施, 云部署, 数据整合, 数据存储, 云服务, 大数据, 分析, 数据战略, 数据架构, 云计算, 统计分析, 数据仓库, 摘录, 数据库架构与管理, 软件即服务, 公共云
初级 · 专项课程 · 3-6 个月

您将获得的技能: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing
初级 · 指导项目 · 不超过 2 小时

Pontificia Universidad Católica de Chile
您将获得的技能: Descriptive Analytics, Data Mining, Business Analytics, Predictive Analytics, Analytics, Business Intelligence, Forecasting, Business Analysis, Data Analysis, Data-Driven Decision-Making, Trend Analysis, Business Strategy, Decision Making
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Google Cloud Platform, Product Support, Help Desk Support, End User Training and Support, Technical Support, Technical Support and Services, Service Level, Cloud Management, Cloud Services, Technical Communication, Issue Tracking
初级 · 课程 · 1-4 周