客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

University of Alberta
您将获得的技能: Algorithm, 线性代数, 模拟, 机器学习, 马尔可夫模型, 深度学习, 人工神经网络, 强化学习, 模型评估, 机器学习算法, 性能调整, 性能测试, 伪代码, 功能工程, 概率分布, 监督学习, 抽样(统计), 人工智能和机器学习(AI/ML), 人工智能
中级 · 专项课程 · 3-6 个月

您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
中级 · 课程 · 1-4 周

AI CERTs
您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Natural Language Processing, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication
高级设置 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: B2B Sales, Consultative Selling, Stakeholder Engagement, Enterprise Sales, Performance Metric, Sales Presentations, Verbal Communication Skills, Oral Expression, Sales, Specialized Sales, Executive Presence, Sales Process, Sales Pipelines, Solution Sales Engineering, Sales Strategy, Technical Sales, Performance Analysis, Proposal Development, Customer Relationship Management (CRM) Software, Active Listening
初级 · 课程 · 1-4 周

您将获得的技能: Model Deployment, Responsible AI, No-Code Development, LLM Application, AI Enablement, ChatGPT, Business Metrics, Data Ethics, AI Personalization, Return On Investment, Artificial Intelligence, AI Product Strategy, Customer experience improvement, Language Interpretation, Translation, and Studies, Performance Measurement, Large Language Modeling, Product Improvement, Cross Platform Development, Continuous Improvement Process, Natural Language Processing
初级 · 课程 · 1-4 周

PwC
您将获得的技能: 数据收集, 数据可视化软件, 数据驱动的决策制定, 数据展示, 案例研究, 微软Excel, 商业分析, 统计编程, 大数据, 商业智能, 数据可视化, 分析, 数据分析
初级 · 课程 · 1-4 周

您将获得的技能: AI Orchestration, Model Deployment, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, AI Security, Artificial Intelligence, Prompt Engineering, Generative AI, Product Support, OpenAI API, Retrieval-Augmented Generation
高级设置 · 课程 · 1-4 周

New York University
您将获得的技能: Encryption, 网络风险, 安全工程, 网络安全, 应用安全, 信息系统安全, 计算机安全, 网络攻击, Distributed Denial-Of-Service (DDoS) 攻击, Network Security, 威胁检测, 威胁建模
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, AI Personalization, Sales, Non-Verbal Communication, Sales Strategy, Microsoft Copilot, Generative AI Agents, Value Propositions, Customer Relationship Management, AI Enablement, Responsible AI
高级设置 · 课程 · 1-4 周

University of Alberta
您将获得的技能: 产品系列工程, 软件系统, 微服务, 简单对象访问协议(SOAP), 面向服务的架构, 网络服务, Java, 软件设计, 面向对象编程(OOP), 可维护性, 统一模型语言, 面向对象设计, 软件架构, 还原式 API, 软件文档, 代码审查, 软件设计模式, API 设计, 模型-视图-控制器, 软件开发
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Kubernetes, Amazon Web Services, Scalability, Containerization, Cloud Management, Cloud Computing Architecture, Cloud Deployment, Managed Services, Software Versioning
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Virtual Private Networks (VPN), Hybrid Cloud Computing, Virtual Networking, Network Architecture, Cloud-Based Integration
初级 · 课程 · 1-4 周