客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

Pontificia Universidad Católica del Perú
您将获得的技能: Business Modeling, Strategic Partnership, Business Strategy, Value Propositions, Entrepreneurship, Market Opportunities, Customer Analysis, Business Process, Business Development, Target Market, Customer Relationship Management, Revenue Management, Resource Management, Cost Accounting
初级 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Salesforce, Dashboard, Salesforce Development, Workflow Management, Application Deployment, Release Management, Customer Relationship Management, Configuration Management, Data Import/Export, Business Process Automation, Authentications, Data Migration, Version Control, Data Access, Data Cleansing, Change Control, System Configuration, Role-Based Access Control (RBAC), Data Management, Business Logic
初级 · 专项课程 · 1-3 个月

Howard University
您将获得的技能: Business Software, Information Systems, Business Systems, Business Technologies, Management Information Systems, Information Technology, Enterprise Resource Planning, E-Commerce, Systems Analysis, Computer Hardware, Data Warehousing, Disaster Recovery, Networking Hardware, Business Ethics, Operating Systems, Business Process Management, Customer Relationship Management, Security Management, Business-To-Consumer, Data Security
中级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Relationship Building, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Value Propositions, Solution Delivery, Business Analysis, Web Analytics
初级 · 专项课程 · 3-6 个月

Starweaver
您将获得的技能: Data Storytelling, Active Listening, Non-Verbal Communication, Business Writing, Sales Presentation, Concision, Sales Strategy, Copywriting, Writing, Cultural Sensitivity, Persuasive Communication, Interpersonal Communications, Business Correspondence, Customer Relationship Management (CRM) Software, Emotional Intelligence, Verbal Communication Skills, Storytelling, Communication Strategies, Communication, Marketing Communications
中级 · 专项课程 · 1-3 个月

您将获得的技能: Overcoming Objections, Sales Development, Growth Mindedness, Oral Expression, Lead Generation, Time Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Consultative Selling, Verbal Communication Skills, Prospecting and Qualification, Inside Sales, Interpersonal Communications, Technical Sales, Cultural Diversity, Interviewing Skills, Salesforce, Storytelling
初级 · 专业证书 · 3-6 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

Starweaver
您将获得的技能: Data Storytelling, Business Writing, Sales Presentation, Concision, Sales Strategy, Copywriting, Writing, Persuasive Communication, Business Correspondence, Customer Relationship Management (CRM) Software, Responsible AI, Business Communication, Google Gemini, Anthropic Claude, AI Enablement, Sales Enablement, Generative AI, Communication, Proposal Writing, Communication Strategies
中级 · 专项课程 · 1-3 个月

您将获得的技能: Blogs, Content Creation, HubSpot CRM, Marketing Strategies, Marketing Automation, Customer Engagement, Email Marketing, Marketing Effectiveness, Marketing, AI Enablement, Artificial Intelligence
中级 · 指导项目 · 不超过 2 小时

Dubai College of Tourism
您将获得的技能: 目标市场, 客户洞察, 促销策略, 酒店管理, 内容营销, 接待服务, 在线广告, 数字化营销, 适应, 消费者行为, 用户关系管理, 营销策划, 营销策略与技巧, 战略营销, 营销渠道, 营销, 市场趋势, 改善客户体验
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance
中级 · 指导项目 · 不超过 2 小时