IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

Akamai Technologies, Inc.
您将获得的技能: Network Security, Encryption, 事件响应, 渗透测试, 加密, 硬化, 脆弱性评估, 风险管理, 风险管理框架, 网络安全, 端点安全, 漏洞扫描, 认证, 计算机安全事件管理, 移动安全, 安全管理, 防火墙, 身份和访问管理, 灾难恢复, 公钥基础设施, 威胁检测
初级 · 课程 · 1-3 个月

您将获得的技能: Patient Preparation, Health Information Management, Care Coordination, Educational Materials, Decision Making
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Generative AI, Prompt Patterns, AI Enablement, Risking, System Support, Data Ethics, System Monitoring, Technical Communication, Model Evaluation, Strategic Planning
中级 · 课程 · 1-4 周

University of Colorado System
您将获得的技能: 数据管理, 数据挖掘, 大数据, 数据仓库, Oracle 数据库, PostgreSQL, 商业智能, 查询语言, 分析, 关系数据库, 数据库管理系统, Data Governance, 数据整合, 数据架构, Data Management
混合 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Computer Hardware, Computer Architecture, Desktop Support, Data Storage Technologies, System Configuration, USB, Peripheral Devices, System Support
初级 · 课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: 销售促进, 销售培训, 销售管理, 商业, 建立客户关系, 销售, 客户参与, 谈判, 销售流程, 销售策略
中级 · 课程 · 1-4 周

您将获得的技能: Project Management, Project Planning, Project Risk Management, Communication Planning, Project Documentation, Milestones (Project Management), Risk Management, Cost Management, Budgeting, Estimation, Timelines, Procurement, Technical Communication, Strategic Thinking
初级 · 课程 · 1-3 个月

您将获得的技能: Security Management, Threat Management, Cybersecurity, Cyber Risk, Risk Management, Incident Response, Vulnerability Management, Security Information and Event Management (SIEM), Security Controls, Continuous Monitoring, Information Systems Security, Enterprise Security, Risk Analysis, Threat Detection, Information Assurance, Auditing, Compliance Auditing
初级 · 课程 · 1-4 周

您将获得的技能: IT Management, Control Objectives for Information and Related Technology (COBIT), Cloud Management, Quality Assurance, Compliance Auditing, Technology Strategies, Governance, Enterprise Architecture, Audit Planning, Information Technology Infrastructure Library, Risk Management, Risk Analysis, Cloud Computing, Business Priorities, Change Control, Change Management, Resource Management, Internal Controls, Business Intelligence, Compliance Management
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer experience improvement, Customer and Client Support, Customer Service, Customer Support, Communication Strategies, Communication, Customer Complaint Resolution, Customer Engagement, Personalized Service, Active Listening, Customer Insights, Conflict Management, Social Media Management
混合 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Project Risk Management, Project Controls, Project Management, IT Infrastructure, Software Development Life Cycle, Information Technology, Project Portfolio Management, Project Scoping, Cloud Infrastructure, Environmental Social And Corporate Governance (ESG), Risk Management, Resource Management, IT Security Architecture, Agile Methodology, Scrum (Software Development), Change Control, Compliance Management, Waterfall Methodology
初级 · 课程 · 1-3 个月