客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
Amazon Web Services
您将获得的技能: 云基础设施, 数据迁移, AWS CloudFormation, 亚马逊网络服务, 云计算, 云计算管理, 云部署, 云安全, 亚马逊弹性计算云 Computing, 数据库管理系统, 基础设施架构, 云应用, AWS 身份和访问管理 (IAM), 云计算架构
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Content Performance Analysis, Drive Engagement, Content Strategy, Web Analytics, Social Media Content, Customer Engagement, Content Creation, Strategic Communication, Branding, Marketing Analytics, Media Strategy, Social Media Strategy, Social Media, Marketing Channel, Video Production, Digital Marketing
初级 · 指导项目 · 不超过 2 小时

Starweaver
您将获得的技能: Business Process Modeling, Data Storytelling, Responsible AI, AI Product Strategy, Business Process, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Sales Presentations, Google Gemini, Sales Strategy, ChatGPT, Generative AI, Sustainable Development, Social Impact, Customer Relationship Management (CRM) Software, Innovation, Environmental Social And Corporate Governance (ESG), Product Knowledge
中级 · 专项课程 · 1-3 个月

Simplilearn
您将获得的技能: Lean Six Sigma, Process Mapping, Statistical Process Controls, Six Sigma Methodology, Lean Manufacturing, Kaizen Methodology, Statistical Analysis, Process Improvement, Process Capability, Quality Management, Project Management, Root Cause Analysis, Customer Analysis, Regression Analysis
初级 · 课程 · 1-3 个月

您将获得的技能: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing
初级 · 指导项目 · 不超过 2 小时

University of Virginia Darden School Foundation
您将获得的技能: 品牌忠诚度, 品牌战略, 广告, 打造品牌, 品牌管理, 营销设计, 生成式 AI 代理, 品牌意识, 数字广告
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Sales Strategy, Sales Process, Anthropic Claude, Sales, Sales Development, Sales Pipelines, Sales Management, Data-Driven Decision-Making, Inside Sales, AI Personalization, Customer Analysis, Customer Insights, Customer experience improvement, Market Analysis, Trend Analysis, Forecasting, Analysis, Market Trend
中级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Marketing Effectiveness, Marketing Planning, Product Marketing, Value Propositions, Marketing, Brand Awareness, Marketing Psychology, Product Planning, Marketing Strategies, Product Knowledge, Market Dynamics, Consumer Behaviour, Customer experience strategy (CX), Price Negotiation
初级 · 课程 · 1-4 周

您将获得的技能: Computer Vision, Dashboard, IBM Cloud, Responsible AI, Artificial Intelligence, Data Ethics, Image Analysis, ChatGPT, Cloud Computing, Pandas (Python Package), Business Workflow Analysis, Data Manipulation, No-Code Development, Context Management, Artificial Neural Networks, Cloud Applications, AI Workflows, Cloud Deployment, Application Programming Interface (API), WordPress
初级 · 专业证书 · 3-6 个月

Fundação Instituto de Administração
您将获得的技能: 建立客户关系, 谈判, 销售, 商务, 销售支持, 销售流程, 销售策略, 客户参与, 销售培训, 销售管理
中级 · 课程 · 1-4 周

Instituto Tecnológico de Aeronáutica
您将获得的技能: User Story, Agile Software Development, Backlogs, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Test Driven Development (TDD), Requirements Analysis, Sprint Planning, Software Development Methodologies, Software Engineering, Program Development, Diagram Design, Software Development
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Surveys, Employee Surveys, User Feedback, Work Order, Self Service Technologies, IT Management, User Accounts, Workflow Management, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时