客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Johns Hopkins University
您将获得的技能: 医疗程序和 Regulator, 医疗记录, 健康信息管理, 医疗隐私, 云计算, 信息隐私, 数据安全, 个人身份信息, 遵守《健康保险便携性和责任法案》(HIPAA), 安全意识, 患者安全, 医疗保健, Encryption, 网络攻击
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, ChatGPT, Blogs, Generative AI Agents, Content Creation, Copywriting, Editing, Customer Advocacy, Brand Management, Target Audience
中级 · 指导项目 · 不超过 2 小时

SkillUp
您将获得的技能: 组织效能, LLM 申请, AI 产品战略, 负责任的人工智能, 产品生命周期管理, 改善客户体验, Prompt Engineering, Microsoft Copilot, 人工智能, 生成式人工智能, 数据伦理, Google 双子座, 产品管理
中级 · 课程 · 1-4 周
Amazon Web Services
您将获得的技能: AWS 身份和访问管理 (IAM), AWS CloudFormation, 云部署, 亚马逊弹性计算云 Computing, 亚马逊网络服务, 云计算架构, 云应用, 基础设施架构, 数据库管理系统, 云计算, 数据迁移, 云计算管理, 云基础设施, 云安全
中级 · 课程 · 1-4 周

您将获得的技能: Sales Process, Active Listening, Prospecting and Qualification, Business Communication, Sales, Sales Presentations, Inside Sales, Technical Sales, Outside Sales, Interviewing Skills, Customer Relationship Building
初级 · 课程 · 1-4 周

Universidade de São Paulo
您将获得的技能: Economics, Financial Market, Financial Policy, Supply And Demand, Financial Modeling, Policy Analysis, Fiscal Management, Market Dynamics, Consumer Behaviour, Expectation Management, Decision Making
中级 · 课程 · 1-3 个月
您将获得的技能: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management
中级 · 课程 · 1-4 周

Simplilearn
您将获得的技能: Lean Six Sigma, Process Mapping, Statistical Process Controls, Six Sigma Methodology, Lean Manufacturing, Kaizen Methodology, Statistical Analysis, Process Improvement, Process Capability, Quality Management, Project Management, Root Cause Analysis, Customer Analysis, Regression Analysis
初级 · 课程 · 1-3 个月

您将获得的技能: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing
初级 · 指导项目 · 不超过 2 小时

Starweaver
您将获得的技能: Business Process Modeling, Data Storytelling, Responsible AI, AI Product Strategy, Business Process, Digital Transformation, Business Process Management, Process Design, Sales Presentation, Business Process Automation, Google Gemini, Sales Strategy, ChatGPT, Generative AI, Sustainable Development, Social Impact, Customer Relationship Management (CRM) Software, Innovation, Environmental Social And Corporate Governance (ESG), Product Knowledge
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Content Performance Analysis, Drive Engagement, Content Strategy, Web Analytics, Social Media Content, Customer Engagement, Content Creation, Strategic Communication, Branding, Marketing Analytics, Media Strategy, Social Media Strategy, Social Media, Marketing Channel, Video Production, Digital Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Computer Vision, Dashboard, IBM Cloud, Responsible AI, Artificial Intelligence, Data Ethics, Image Analysis, ChatGPT, Cloud Computing, Pandas (Python Package), Business Workflow Analysis, Data Manipulation, No-Code Development, Context Management, Artificial Neural Networks, Cloud Applications, AI Workflows, Cloud Deployment, Application Programming Interface (API), WordPress
初级 · 专业证书 · 3-6 个月