客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Microsoft
您将获得的技能: Content Performance Analysis, Prompt Engineering, Microsoft Copilot, Customer Insights, Customer Analysis, Competitive Analysis, Persona Development, Content Marketing, Content Creation, Marketing Operations, Marketing Analytics, Generative AI Agents, Marketing Design, Marketing Strategies, Marketing Planning, Marketing Materials, Marketing, Ideation, Social Media Content, Data Analysis
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Cloud Computing Architecture, Cloud Infrastructure, Scalability, Cloud Computing, Software Architecture, Cloud Services, Cloud Solutions, Infrastructure As A Service (IaaS), Load Balancing, Serverless Computing, Software Design Patterns, Microservices, Software As A Service, Event-Driven Programming
初级 · 课程 · 1-4 周

您将获得的技能: 计算机编程, 项目管理, 网络故障排除, 计算机安全意识培训, 云基础设施, 数据存储, 硬件故障排除, 数据库软件, 技术支持与服务, 网络安全, Virtual Private Networks(VPN), 云计算, 计算机网络, 操作系统, 信息技术, 软件安装, 计算机硬件
初级 · 课程 · 1-3 个月

您将获得的技能: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Kubernetes, Google Cloud Platform, Containerization, Cloud Infrastructure, Cloud Applications, Generative AI, CI/CD, Cloud-Native Computing, Cloud Storage, Identity and Access Management, Infrastructure As A Service (IaaS), Prompt Engineering, Network Infrastructure, Virtual Machines, Scalability, Continuous Deployment, Data Persistence, Cloud Computing, Virtual Networking, Application Deployment
初级 · 专项课程 · 3-6 个月

您将获得的技能: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Organizational Change, Lean Methodologies, Statistical Hypothesis Testing, Organizational Leadership, Quality Management, Process Improvement, Correlation Analysis, Project Scoping, Data-Driven Decision-Making, Root Cause Analysis, Statistical Analysis, Continuous Improvement Process, Sampling (Statistics), Statistical Methods, Process Analysis, Project Management, Data Literacy
初级 · 专项课程 · 1-3 个月

您将获得的技能: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation
初级 · 指导项目 · 不超过 2 小时

Board Infinity
您将获得的技能: HTML and CSS, React.js, Web Applications, Front-End Web Development, Javascript, Cascading Style Sheets (CSS), Web Development, User Interface (UI)
中级 · 课程 · 1-4 周

California Institute of the Arts
您将获得的技能: 竞争分析, 同行评审, 市场机遇, 服务设计, 业务建模, 创业, 业务规划, 设定目标, 企业战略, 价值主张, 市场分析
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Amazon Web Services, Customer Communications Management, Customer experience strategy (CX), Integrated Marketing Communications, Cross-Channel Marketing, Service Level, Systems Integration, Security Controls
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 医疗程序和 Regulator, 患者安全, Encryption, 医疗记录, 医疗隐私, 医疗保健, 健康信息管理, 遵守《健康保险便携性和责任法案》(HIPAA), 数据安全, 个人身份信息, 安全意识, 云计算, 信息隐私, 网络攻击
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: Responsive Web Design, HTML and CSS, Bootstrap (Front-End Framework), Web Design and Development, Web Applications, Browser Compatibility, User Experience Design, Requirements Analysis, Client Services, Javascript
混合 · 课程 · 1-4 周