客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: Canva (Software), Graphic Design, Graphic and Visual Design, Design, Design Elements And Principles, Visual Design, Graphic and Visual Design Software, Digital Design, Creative Design, Design and Product, Event Management, Computer Programming
初级 · 指导项目 · 不超过 2 小时

Microsoft
您将获得的技能: 持续部署, 云计算管理, 开发环境, 云部署, 微软 Azure, C#(编程语言), 数据存储, 云存储, 无服务器计算, 数据安全, 数据存储技术, Virtual Machine, 云应用, 云计算开发, 事件驱动编程, 应用程序部署, Microsoft Power Automate/Flow, 虚拟化和 Virtual Machine, 云安全, 软件开发
中级 · 专业证书 · 3-6 个月

University of New Mexico
您将获得的技能: International Finance, Global Marketing, Intercultural Competence, Small Business Accounting, Organizational Structure, Business, Business Management, Market Analysis, Human Resource Management, Economics, People Management, Cultural Diversity, Entrepreneurship, Business Strategy, Market Dynamics, Business Intelligence, Supply And Demand
混合 · 课程 · 1-3 个月

Snowflake
您将获得的技能: Data Engineering, Data Pipelines, Database Management, Data Manipulation, Databases, Data Transformation, Extract, Transform, Load, Data Warehousing, Change Control, DevOps, Cloud Development, SQL, Data Integration, CI/CD, Application Development, Artificial Intelligence and Machine Learning (AI/ML), Role-Based Access Control (RBAC), Software Development Tools, Stored Procedure, Data Analysis
初级 · 专业证书 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS CloudFormation, 云计算架构, 云部署, AWS 身份和访问管理 (IAM), 解决方案架构, 亚马逊云观察, 网络架构, 无服务器计算, 亚马逊 S3, 软件架构, 可扩展性, 亚马逊网络服务, 云安全, 亚马逊 DynamoDB, 亚马逊弹性计算云 Computing, 灾难恢复
中级 · 课程 · 1-3 个月

SAP
您将获得的技能: 企业资源规划, 面试技巧, 劳动力发展, 专业网络, 培训计划, 设定目标, SAP 应用软件, 公司名称
初级 · 课程 · 1-4 周

您将获得的技能: Retail Management, Retail Store Operations, Merchandising, Revenue Management, Customer Analysis, Customer Insights, Product Assortment, Promotional Strategies, Strategic Marketing, Market Intelligence, Price Negotiation, Consumer Behaviour, E-Commerce, Inventory Management System, Operations Management, Competitive Analysis, Organizational Structure
混合 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Innovation, Team Building, Storytelling, Market Research, Team Management, Oral Expression, Entrepreneurial Finance, New Product Development, Business Strategies, Project Design, Team Leadership, Fundraising and Crowdsourcing, Financial Planning, Customer Engagement, Business Ethics, Competitive Analysis
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中级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: Large Language Modeling, Customer Insights, ChatGPT, Branding, Design Thinking, Keyword Research, Search Engine Marketing, Pay Per Click Advertising, Brand Awareness, Brand Strategy, Digital Marketing, Marketing Design, Generative AI, Customer experience strategy (CX), Marketing Management, Marketing Strategy and Techniques, Personalized Service, Prompt Engineering, AI Personalization, Machine Learning
初级 · 专项课程 · 1-3 个月

您将获得的技能: Blogs, Google Analytics, Web Analytics, Promotional Strategies, Customer Engagement, Social Media, Content Marketing, Content Creation, Content Management Systems, Business Writing, Marketing
初级 · 指导项目 · 不超过 2 小时
Emory University
您将获得的技能: 描述性统计, 统计分析, 营销分析, 微软Excel, 消费者行为, 数据分析, 数据操作, 营销, 探索性数据分析, 回归分析, 数据驱动的决策制定, 营销效果, 透视表和图表
中级 · 课程 · 1-3 个月
您将获得的技能: SQL, SAS (Software), Database Management, Query Languages, Case Studies, Data Access, Program Development, Statistical Programming, Data Presentation, Scripting, Perl (Programming Language), Data Processing, Automation, Data Integration, Stored Procedure, Data Manipulation, Data Transformation, Debugging, Data Validation, Data Analysis
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中级 · 专业证书 · 3-6 个月