Change Management Fundamentals: ADKAR for Beginners

位教师：Keith Gibson

访问权限由 Coursera Learning Team 提供

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

1 小时完成

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

1 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Apply empathetic leadership techniques to support people through change.
Communicate change clearly, build buy-in, and influence without formal authority.
Teach new behaviors and measure adoption, readiness, and reinforcement.

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

8 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

该课程共有4个模块

Lead organizational change with confidence using practical, people‑centered strategies inspired by ADKAR, a widely used change management model that helps people adopt change at work. In this course, you’ll learn how to communicate change clearly, build buy‑in, reduce resistance, teach new behaviors, and measure adoption, whether you lead teams, support operations, or influence others without formal authority.

Why This Course Matters Organizations succeed or struggle based on how well people adapt to change. That’s why change management skills are increasingly valuable across business, HR, operations, project coordination, healthcare, customer service, and transformation roles. This course gives you a clear, structured approach for guiding people through change in a human‑centered, supportive way. Career Impact Change management is a highly transferable skill for professionals who help teams adopt new processes, systems, and ways of working. This course helps you build practical workplace skills that support roles in project delivery, operations improvement, people management, HR support, and organizational change initiatives. In interviews you can highlight an awareness of ADKAR, Kotter's Process and Knowles Adult Learning Theory. What You’ll Learn • Lead change with empathy and influence • Build awareness, desire, and buy-in • Teach new behaviors effectively • Measure adoption and reinforcement What Makes This Course Unique ✔ Beginner-friendly and practical ✔ Built around the ADKAR change management model ✔ Utilizes Kotter's 8-Step Process for Leading Change and Knowles Adult Learning Theory ✔ Focused on real workplace communication and adoption ✔ Short lessons designed for efficient learning ✔ Useful for professionals across many industries and roles Who Should Take This Course This course is for team leads, project coordinators, HR professionals, operations staff, healthcare professionals, customer service leaders, and anyone responsible for driving or supporting organizational change. Enroll to build practical change management skills you can apply right away to help people move from awareness to adoption with greater clarity and confidence. Trademark notice: ADKAR® is a registered trademark of Prosci, Inc. This course is not affiliated with, endorsed by, or sponsored by Prosci.

Welcome! In this module, you’ll explore what it means to lead change from any position, even without formal authority. Inspired by the ADKAR model, you’ll learn how to build a compelling case for change and communicate its importance in a way that resonates with others. The lessons focus on overcoming resistance, guiding people through uncertainty, and using empathy as a leadership tool. By the end, you’ll understand how to champion change confidently and credibly within your organization.

涵盖的内容

3个视频1篇阅读材料1个作业

This module teaches you how to promote change so that people understand why it matters and feel motivated to support it. You’ll learn to craft a persuasive change narrative that captures attention and builds early buy-in. Influenced by the awareness and desire concepts commonly associated with the ADKAR change model, you'll strengthen your ability to influence attitudes, shift perceptions, and spark momentum. By the end, you’ll be able to communicate change with clarity, confidence, and impact.

涵盖的内容

1个视频1篇阅读材料2个作业

In this module, you’ll learn how to teach and guide others through change using simple, clear explanations and supportive learning strategies. You’ll explore how adult learning principles can help people better absorb new processes and adapt successfully. The module shows you how to break concepts down, mentor others step‑by‑step, and create an environment where people feel safe asking questions. Inspired by the knowledge and ability stages of the ADKAR framework, you'll become a steady, reliable source of knowledge during times of transition.

涵盖的内容

1个视频1篇阅读材料2个作业

This last module focuses on measuring the success of your change efforts using practical, easy‑to‑apply metrics. You’ll learn how to track progress, evaluate adoption, and understand whether your strategies are working. The lessons guide you in choosing the right indicators, interpreting results, and adjusting your approach based on data. Measuring adoption helps reinforce lasting change, a principle reflected in the reinforcement stage of the ADKAR change framework. By the end, you’ll be equipped to assess change outcomes with confidence and demonstrate the real impact of your work.