Muy interesante el curso.

great insights

Amazing Course

EXCELENTE

Wonderful

muito bom

All good

ok

The content provided is very good and I love the tie-ins to real life scenarios. Some areas of improvement could be to provide more context on the format of the graded assessments before taking them, and also ensuring all topics on the assessments are covered in the course content. For example, there was an essay question that asked about change management techniques, but the course never mentioned anything about change management.

The course was clear and straightforward overall. However, I am still working through the implementation aspects, which proved to be more challenging to complete during the course itself.

This course is a guide to understand customers more and also to enhance customers needs and analyzing them too

Great course. I would have loved more if I would have got few handy case studies to work on.

It's a good basic course, sometimes a bit repetitive but can help set the knowledge.

Me gustó, me gustaría haber realizado algo práctico también, todo fue teórico.

easy to understand and well explained with concrete examples.

It is a good course for learning the foundations of VoC.

really insightful

Feedback: This assignment was far more advanced than what was covered in the 2-hour lesson. It required integrating multiple VoC methods, analyzing diverse data streams, and translating insights into actionable plans—tasks that are challenging even for someone with extensive knowledge of customer experience management. Completing this assignment to a high standard would be difficult for most learners, highlighting the complexity and depth of the material.

I liked the videos but the writing activities didn't fully align with the content covered in the videos. I didn't feel full prepared