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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

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1,904 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

401 - Customer Service Fundamentals 的 425 个评论（共 551 个）

创建者 randerson R

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Aug 12, 2022

Very good!!!

创建者 Oscar S

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Sep 25, 2021

Great Course

创建者 Octavian C

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Sep 9, 2020

G

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创建者 Grace H

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Oct 30, 2024

Good course

创建者 Adanma J

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May 17, 2023

interesting

创建者 JEFFREY L

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Jun 28, 2022

Good course

创建者 Rachapalli B K

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Apr 20, 2022

Very useful

创建者 Huzaifa S K

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Aug 13, 2019

Awesome!!!!

创建者 Edwin M

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May 15, 2024

so helpful

创建者 hannatu s

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Apr 19, 2024

very good

创建者 zama z

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Apr 25, 2023

I loved it

创建者 Sachintha K

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Mar 30, 2023

Thank You!

创建者 Francisca A

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Jun 28, 2022

insightful

创建者 Wafa A A A

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Aug 18, 2021

thank you

创建者 naeema a

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Aug 31, 2023

THANK YOU

创建者 KHALIFA M A A

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Aug 21, 2023

Excellent

创建者 ElHabib A

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Aug 3, 2023

thank you

创建者 Harim E

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Jun 19, 2023

EXCELLENT

创建者 opeyemi o

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Feb 27, 2023

TOP NOTCH

创建者 Miguel M

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Dec 4, 2022

Excellent

创建者 Mohamed M K

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May 24, 2022

very good

创建者 oge o

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May 9, 2022

The best.

创建者 lucynda C

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May 1, 2022

Excellent

创建者 Maikel M

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Mar 14, 2022

excelente

创建者 Paulo F

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May 5, 2021

very good