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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

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1,904 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

301 - Customer Service Fundamentals 的 325 个评论（共 551 个）

创建者 JERIOTH G W

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Sep 21, 2023

Well explained and comprehensive 👏

创建者 dinesh p

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Sep 17, 2019

It was challenging but interesting.

创建者 Oladosu Y

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Nov 1, 2022

the course is very interesting and

创建者 Quynh L

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Jan 29, 2021

Great course with useful knowledge

创建者 Shushanik G

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Apr 25, 2020

Great course to achieve new skills

创建者 Leon R C P

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Jan 18, 2020

Excelente curso, muy recomendable.

创建者 Olga B

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Jul 23, 2023

Very interactive and informative.

创建者 Rizwan A

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Apr 16, 2023

really helpful in this profession

创建者 Olusola

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Mar 31, 2020

The best online course i ever had

创建者 Chizi A

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Jun 17, 2022

the course was very interesting

创建者 panagiotis m

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May 27, 2019

It was a very informative course

创建者 Nibret A

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Dec 7, 2022

It was a great course

Thank you!

创建者 Chinonye t

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May 29, 2022

I will recommend this to anyone

创建者 Carlos L

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Aug 23, 2021

enjoyed learning something new.

创建者 Hossana U

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Aug 2, 2023

Great course I've learned alot

创建者 Nurjahan “

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Apr 13, 2023

Good,easy and understandable

创建者 Chantelle C

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Mar 26, 2022

It was a well informed lesson.

创建者 Eric N

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Mar 29, 2021

Very practical. I loved week 4

创建者 Stephanie G

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Jan 3, 2021

This course was very helpful !

创建者 Aikee P A

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Aug 31, 2020

Such a big help! I learn a lot

创建者 Arbish K

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Feb 24, 2020

this is one of the best course

创建者 Promise I U

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Mar 25, 2023

Detailed and knowledge packed

创建者 Shwetha T

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Mar 7, 2023

eexceexcellent llent learning