学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈
课程概述
热门审阅
RR
May 31, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
MY
Dec 20, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
451 - Customer Service Fundamentals 的 475 个评论（共 551 个）
创建者 Saleh A S A
•Sep 5, 2023
شكرا
创建者 maheya a r a
•Sep 4, 2023
شكرا
创建者 Saif
•Sep 4, 2023
شكرا
创建者 Yousef A A
•Aug 31, 2023
شكرا
创建者 عبد ا م ع ح
•Aug 31, 2023
good
创建者 Mohammed H N A
•Aug 21, 2023
شكرا
创建者 Abdulla A S M A
•Aug 20, 2023
good
创建者 Suhaila S S B A
•Jun 8, 2023
good
创建者 OSAZEE A O
•Apr 25, 2023
good
创建者 Rohith S
•Mar 20, 2023
good
创建者 Deleted A
•Apr 18, 2022
good
创建者 Amarjit k
•Mar 12, 2021
good
创建者 Muhammad N W
•May 15, 2020
good
创建者 LAMINE M
•Aug 24, 2019
GOOD
创建者 Pedro D
•Sep 20, 2023
Top
创建者 Arvind K
•Dec 3, 2025
ok
创建者 Vedant g
•Jul 20, 2021
hi
创建者 Florence C
•Sep 7, 2022
i
创建者 Chinenye N
•May 27, 2022
创建者 MIRELA S
•Nov 16, 2020
G
创建者 Eunae은애라라
•Jun 22, 2019
ㅅ
创建者 Nevis M
•Feb 4, 2026
A good course, but ONLY IF TAKEN IN ENGLISH. I made the colossal mistake of setting it to Italian since it was available, and I basically failed the answers because several quiz questions were incomprehensible. For example, on one occasions, in a soft skills question, one of the radio button options was fabric softener, aka literally the detergent used in washing machines to make clothes softer. By the time I reached the end of the course I was exasperated, and I was afraid that changing the language would reset everything, since for some reason modules I had already completed in the past turned gray again even though I had finished them. In short, for the love of all that is holy, if you take it, do it in English and don’t make my mistake. You’ll save yourself endless frustration.
创建者 Ahmed A
•Aug 2, 2019
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
创建者 Gloria A L
•May 28, 2020
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
创建者 Nathan W
•Dec 17, 2020
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.