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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

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1,904 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

276 - Customer Service Fundamentals 的 300 个评论（共 551 个）

创建者 Kene O

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Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

创建者 Nisfiana N

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Nov 10, 2022

helps me a lot to prepare my future career

创建者 Abdullah A

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Jun 16, 2020

Great course I learned a lot of new skills

创建者 Jimoh M B

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Sep 30, 2022

Good course and great learning materials

创建者 Noah M

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Sep 8, 2022

The delivery of CSF course was excellent

创建者 Michal S

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Nov 15, 2020

Great overview about work on Service Desk

创建者 Akash C

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Aug 12, 2020

It will be very helpful in my work filed.

创建者 Soyinka O

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Jul 31, 2020

This professional course earn the stress.

创建者 Akane-Bony M

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Jul 23, 2024

Excelente material, practicas y consejos

创建者 Francis R

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Dec 13, 2023

Extra Ordinary. Just looking like a WOW!

创建者 Prasana K

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Apr 21, 2021

Gained great knowledge from this course.

创建者 B F

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Jun 30, 2022

A good course. It works if you work it.

创建者 malebo b

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Mar 25, 2022

It was incitefull , i have learned alot

创建者 onwukanjo e

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Jan 16, 2022

Educating, insightful and understanding

创建者 Rayees A L

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Jun 15, 2020

Great fully satisfied with this course.

创建者 James B

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Mar 5, 2020

It's a great course on customer support

创建者 Ekejiuba D

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Nov 13, 2022

I enjoyed every lesson in this course.

创建者 Stanley A R

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Sep 30, 2019

Excellent course! Enjoyed it very much

创建者 eldred i e

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Sep 21, 2023

this course is awesome and intriguing

创建者 Adam M

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Sep 16, 2022

Very helpful and useful information.

创建者 Damilola B

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Sep 7, 2022

Very educative and empowering course

创建者 Delvin J K

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Jan 20, 2021

One of the Top course provided by IBM

创建者 Mario S M

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Oct 13, 2019

Very interesting. I liked it so much!

创建者 Marco C

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May 30, 2022

Highly recommended and professional!

创建者 Mulalo R

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Sep 7, 2021

Wonderful and well structured course