Customer Experience in Telecommunication

Customer Experience in Telecommunication

本课程是 AI for Telecommunications 专项课程的一部分

位教师：AI CERTs Team

访问权限由 Coursera Learning Team 提供

5个模块

深入了解一个主题并学习基础知识。

高级设置等级

推荐体验

6 小时完成

灵活的计划

自行安排学习进度

5个模块

深入了解一个主题并学习基础知识。

高级设置等级

推荐体验

6 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Customer Experience Intelligence: Leverage AI to personalize telecom services and improve customer engagement.
IoT & Network Operations: Integrate AI for efficient IoT management and intelligent Network Operations Centers (NOCs).
Ethical AI Deployment: Understand governance, transparency, and responsible AI use in telecom systems.
Capstone Mastery: Apply AI to real telecom challenges, deploying models and presenting data-driven solutions.

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

4 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 AI for Telecommunications 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有5个模块

This final pathway of the AI for Telecommunications Specialization takes you beyond network intelligence—into the world of AI-powered customer engagement, IoT innovation, and responsible AI governance.

You’ll explore how artificial intelligence enhances telecom customer experiences through chatbots, virtual assistants, and predictive service models. Dive into IoT-driven connectivity, learning how AI supports seamless device integration, QoS (Quality of Service) management, and real-time monitoring across complex networks. Through modules on AI-Integrated Network Operations Centers (NOCs), you’ll master automation, anomaly detection, and performance optimization at scale. The pathway concludes with a Capstone Project, where you’ll design and deploy an AI-driven solution for a real-world telecom challenge — integrating insights from all previous pathways. Tools like TensorFlow, PyTorch, and Matplotlib will support hands-on learning, while ethical AI frameworks help you ensure compliance, fairness, and transparency in every AI deployment.

This module covers a quick summary of what the certification is going to cover from start to finish. Here is the brief about the structure of the overall certification: Each of our certifications follows a consistent, multimodal structure to provide a flexible learning experience. The content is available across four formats: eBooks: In-depth written material for focused learning. Audiobooks: Audio version of the eBook, perfect for learning on the go. Podcasts: Engaging audio content to reinforce key concepts. Videos: Modular video chunks, each covering a specific topic. The names of the eBooks, Audiobooks, and Podcasts are the same, ensuring you can seamlessly switch between formats without losing track of the content. Videos are divided into bite-sized modules for easier consumption, and all content across these mediums is consistent, so no matter which format you choose, the information remains the same. This gives you the freedom to learn in the way that works best for you.