返回到 Introduction to Customer Service
学生对 CVS Health 提供的 Introduction to Customer Service 的评价和反馈
344 个评分
课程概述
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
热门审阅
A
Sep 4, 2025
It was a little boring, the material, I was more focused on reading, but it is very useful
BA
Feb 20, 2024
Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.
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