This course offers a practical introduction to business process modeling, teaching you how to document and communicate operations using industry-standard diagramming techniques. Guided by an experienced business analysis professional, you’ll learn to identify and scope processes, analyze workflows, and apply notations such as BPMN, UML, flowcharts, DFD, and eEPC. You’ll also discover how to tailor models for different audiences while ensuring clarity and precision.

Through real-world examples and best practices, the course demonstrates how effective process modeling supports software development, business process management, and service design. Designed for business analysts, process analysts, architects, and UX designers, this program equips you to create accurate, actionable process models that enhance communication, streamline analysis, and drive process improvement across organizational functions.