Alex Genadinik

Customer Service, Customer Support, Customer Experience 专项课程

Alex Genadinik

Customer Service, Customer Support, Customer Experience 专项课程

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

位教师:Alex Genadinik

访问权限由 Coursera Learning Team 提供

深入学习学科知识
初级 等级

推荐体验

12 周 完成
在 3 小时 一周
灵活的计划
自行安排学习进度
深入学习学科知识
初级 等级

推荐体验

12 周 完成
在 3 小时 一周
灵活的计划
自行安排学习进度

您将学到什么

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

要了解的详细信息

可分享的证书

添加到您的领英档案

授课语言:英语(English)
最近已更新!

March 2026

了解顶级公司的员工如何掌握热门技能

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

精进特定领域的专业知识

  • 向大学和行业专家学习热门技能
  • 借助实践项目精通一门科目或一个工具
  • 培养对关键概念的深入理解
  • 通过 Alex Genadinik 获得职业证书

专业化 - 11门课程系列

Introduction To Customer Service And Customer Support

Introduction To Customer Service And Customer Support

第 1 门课程, 小时

您将学到什么

您将获得的技能

类别:Active Listening
类别:Communication
类别:Customer experience improvement
类别:Customer Service
类别:Social Media Management
类别:Customer Engagement
类别:Customer Complaint Resolution
类别:Conflict Management
类别:Customer Insights
类别:Customer and Client Support
类别:Customer Support
类别:Communication Strategies
类别:Personalized Service
Customer Service With ChatGPT And By Creating A Custom GPT

Customer Service With ChatGPT And By Creating A Custom GPT

第 2 门课程, 小时

您将学到什么

您将获得的技能

类别:Customer Service
类别:Customer Support
类别:Self Service Technologies
类别:Prompt Engineering
类别:Employee Training
类别:Customer experience improvement
类别:AI Enablement
类别:AI Personalization
类别:Standard Operating Procedure
类别:Technology Strategies
类别:ChatGPT
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

第 3 门课程, 小时

您将学到什么

您将获得的技能

类别:Customer Relationship Building
类别:Emotional Intelligence
类别:Customer Complaint Resolution
类别:Verbal Communication Skills
类别:De-escalation Techniques
类别:Professionalism
类别:Customer Service
类别:Communication
类别:Conflict Management
类别:Empathy
类别:Customer Retention
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

第 4 门课程, 小时

您将学到什么

您将获得的技能

类别:Self-Awareness
类别:Psychology
类别:Cognitive flexibility
类别:Problem Solving
类别:Mindfulness
类别:Stress Management
类别:Personal Development
类别:Cultural Diversity
类别:Empathy
类别:Conflict Management
类别:Decision Making
类别:Emotional Intelligence
类别:Professional Development
类别:Creativity
Empathy In Customer Service To Make Customers Feed Cared For

Empathy In Customer Service To Make Customers Feed Cared For

第 5 门课程, 小时

您将学到什么

您将获得的技能

类别:Customer Support
类别:Non-Verbal Communication
类别:Empathy
类别:Brand Loyalty
类别:Customer Retention
类别:Professionalism
类别:Verbal Communication Skills
类别:Customer experience improvement
类别:Customer Service
类别:Personalized Service
类别:Customer Relationship Building
类别:Emotional Intelligence
类别:Active Listening
Converting Users Into Brand Advocates And Champions

Converting Users Into Brand Advocates And Champions

第 6 门课程, 小时

您将学到什么

您将获得的技能

类别:Advocacy
类别:Customer Advocacy
类别:Brand Awareness
类别:Brand Marketing
类别:Loyalty Programs
类别:Promotional Strategies
类别:Discussion Facilitation
类别:Competitive Analysis
类别:Brand Strategy
类别:Customer Relationship Building
类别:Thought Leadership
类别:Drive Engagement
类别:Customer experience strategy (CX)
类别:Customer Engagement
类别:Brand Loyalty
Active Listening For Professionals

Active Listening For Professionals

第 7 门课程, 小时

您将学到什么

您将获得的技能

类别:Relationship Building
类别:Active Listening
类别:Constructive Feedback
类别:Interpersonal Communications
类别:Empathy
类别:Social Skills
类别:Rapport Building
类别:Personal Development
类别:Non-Verbal Communication
类别:Emotional Intelligence
类别:Professional Development
类别:Communication
Scientific Research: Body Language, Non-Verbal Communication

Scientific Research: Body Language, Non-Verbal Communication

第 8 门课程, 小时

您将学到什么

您将获得的技能

类别:Non-Verbal Communication
类别:Self-Awareness
类别:Professionalism
类别:Communication Strategies
类别:Emotional Intelligence
类别:Research
类别:Interpersonal Communications
类别:Communication
类别:Recognizing Others
Delivering Bad News To Customers During Customer Service

Delivering Bad News To Customers During Customer Service

第 9 门课程, 小时

您将学到什么

您将获得的技能

类别:Empathy
类别:Expectation Management
类别:Trustworthiness
类别:Customer Relationship Building
类别:Customer Service
类别:Creative Problem-Solving
类别:Business Communication
类别:Customer Complaint Resolution
类别:Communication Strategies
类别:Verbal Communication Skills
类别:Professionalism
类别:Honesty
类别:Tactfulness
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

第 10 门课程, 小时

您将学到什么

您将获得的技能

类别:Customer Service
类别:Customer experience improvement
类别:Process Analysis
类别:Customer Complaint Resolution
类别:Process Improvement
类别:Client Services
类别:Customer Engagement
类别:Customer Retention
类别:Customer Relationship Building
类别:Customer experience strategy (CX)
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

第 11 门课程, 小时

您将学到什么

您将获得的技能

类别:Focus Group
类别:Research Methodologies
类别:Business Research
类别:User Feedback
类别:Customer Service
类别:User Research
类别:Surveys
类别:Client Support
类别:Customer Insights
类别:Customer experience improvement
类别:Market Research
类别:Survey Creation

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

位教师

Alex Genadinik
Alex Genadinik
115 门课程15,891 名学生

提供方

Alex Genadinik

人们为什么选择 Coursera 来帮助自己实现职业发展

Felipe M.

自 2018开始学习的学生
''能够按照自己的速度和节奏学习课程是一次很棒的经历。只要符合自己的时间表和心情,我就可以学习。'

Jennifer J.

自 2020开始学习的学生
''我直接将从课程中学到的概念和技能应用到一个令人兴奋的新工作项目中。'

Larry W.

自 2021开始学习的学生
''如果我的大学不提供我需要的主题课程,Coursera 便是最好的去处之一。'

Chaitanya A.

''学习不仅仅是在工作中做的更好:它远不止于此。Coursera 让我无限制地学习。'