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Google IT Support 专业证书
Google

Google IT Support 专业证书

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

顶尖授课教师

1,937,555 人已注册

包含在 Coursera Plus

获得职业证书,展示您的专业知识
4.8

(189,348 条评论)

初级 等级
无需具备相关经验
灵活的计划
3 月 在 10 小时 一周
自行安排学习进度
攻读学位
获得职业证书,展示您的专业知识
4.8

(189,348 条评论)

初级 等级
无需具备相关经验
灵活的计划
3 月 在 10 小时 一周
自行安排学习进度
攻读学位

您将学到什么

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

要了解的详细信息

可分享的证书

添加到您的领英档案

授课语言:英语(English)
最近已更新!

May 2025

了解顶级公司的员工如何掌握热门技能

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

专业认证 - 6门课程系列

Technical Support Fundamentals

Technical Support Fundamentals

第 1 门课程19小时

您将学到什么

您将获得的技能

类别:Computer Hardware
类别:Hardware Troubleshooting
类别:Microsoft Windows
类别:System Software
类别:Computer Networking
类别:Linux
类别:Technical Documentation
类别:Technical Support
类别:Software Installation
类别:Technical Communication
类别:Customer Support
类别:Computer Literacy

您将学到什么

您将获得的技能

类别:TCP/IP
类别:Network Model
类别:Network Protocols
类别:Dynamic Host Configuration Protocol (DHCP)
类别:Data Integrity
类别:Network Routing
类别:Network Troubleshooting
类别:OSI Models
类别:Wireless Networks
类别:Virtual Private Networks (VPN)
类别:Network Architecture
类别:Network Security
类别:Network Infrastructure
类别:Computer Networking

您将学到什么

您将获得的技能

类别:Windows PowerShell
类别:OS Process Management
类别:Package and Software Management
类别:Microsoft Windows
类别:Operating Systems
类别:File Management
类别:User Accounts
类别:System Monitoring
类别:File Systems
类别:Virtualization
类别:Remote Access Systems
类别:Linux
类别:Linux Administration
类别:Systems Administration
类别:Operating System Administration
类别:Technical Support and Services
类别:Command-Line Interface

您将学到什么

您将获得的技能

类别:Systems Administration
类别:Cloud Computing
类别:Lightweight Directory Access Protocols
类别:IT Infrastructure
类别:Server Administration
类别:Disaster Recovery
类别:Active Directory
类别:Technical Consulting
类别:Data Storage
类别:Operating System Administration
类别:Cloud Infrastructure
类别:Linux Administration
类别:Cloud Management
类别:Windows Servers
类别:Network Administration

您将学到什么

  • 利用 AI 提升 IT 支持技能
  • 利用 AI 加快故障排除
  • 利用 AI 传达技术概念
  • 利用 AI 实现日常 IT 任务自动化
  • 利用 AI 简化 IT 文档
  • 使用 AI 识别 IT 安全风险

您将获得的技能

类别:Encryption
类别:Malware Protection
类别:Firewall
类别:Network Security
类别:Cyber Attacks
类别:Cryptography
类别:Authentications
类别:Authorization (Computing)
类别:Hardening
类别:Data Security
类别:Network Administration
类别:Cybersecurity
类别:Threat Management
类别:Security Awareness
类别:Computer Security
类别:IT Security Architecture
类别:Threat Detection
类别:Security Controls
类别:Security Management
类别:Application Security
Accelerate Your Job Search with AI

Accelerate Your Job Search with AI

第 6 门课程6小时

您将学到什么

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

您将获得的技能

类别:Communication
类别:Problem Solving
类别:Prompt Engineering
类别:LLM Application
类别:Generative AI
类别:Professional Development
类别:Interviewing Skills
类别:Planning
类别:Google Gemini

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

攻读学位

当您完成本 专业证书后,如果您被以下在线学位课程录取并注册,您的学习成绩可能会被承认为学分¹。

 

位教师

Google Career Certificates

顶尖授课教师

Google
374 门课程13,897,946 名学生

提供方

Google

人们为什么选择 Coursera 来帮助自己实现职业发展

Coursera Plus

通过 Coursera Plus 开启新生涯

无限制访问 10,000+ 世界一流的课程、实践项目和就业就绪证书课程 - 所有这些都包含在您的订阅中

通过在线学位推动您的职业生涯

获取世界一流大学的学位 - 100% 在线

加入超过 3400 家选择 Coursera for Business 的全球公司

提升员工的技能,使其在数字经济中脱颖而出

常见问题

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025) ² 在完成学业后六个月内取得积极的职业成果(如新工作、晋升或加薪)。基于美国 2022 年的项目毕业生调查。